Group Manager - Operations
wnsglobalservices144
Group Manager - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key Responsibilities
• Operational Leadership
• Own delivery of multiple insurance processes (e.g., Policy Administration, Claims, Underwriting Support, Billing, Contact Centre Operations).
• Ensure achievement of SLAs, KPIs, productivity, quality, and cost targets. • Drive standardization, process optimization, and continuous improvement initiatives.
• Manage large, multi-layered teams including, Operations Managers, and Team Leaders. Client & Stakeholder Management
• Act as the primary point of contact for senior client stakeholders.
• Lead governance calls, QBRs, and strategic reviews with clients.
• Identify opportunities for value creation, transformation, and revenue growth
• Support transitions, migrations, and scope expansions.
• People & Talent Management
• Build a high-performance culture with strong focus on engagement, capability building, and succession planning.
• Coach and mentor leadership teams.
• Drive performance management, workforce planning, and attrition control.
• Ensure compliance with labour laws and HR policies in South Africa.
• Financial & Commercial Ownership
• Manage P&L for assigned accounts or portfolios.
• Control costs, improve margins, and support pricing and budgeting activities
• Partner with finance and transitions teams to deliver profitability targets.
• Risk, Compliance & Governance • Ensure adherence to regulatory requirements relevant to insurance operations.
• Maintain strong internal controls, audit readiness, and data security practices.
• Proactively identify and mitigate operational and delivery risks.
• Transformation & Innovation
• Drive automation, analytics, and digital initiatives in collaboration with WNS COEs.
• Support Lean, Six Sigma, and transformation programs.
• Champion innovation and best practices across accounts.
Qualifications
Matric
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Group Manager - Operations position at wnsglobalservices144?
The salary for this Group Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Group Manager - Operations position at wnsglobalservices144 located?
This Group Manager - Operations role at wnsglobalservices144 is based in Cape Town, Cape Town, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Group Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Contract position. It is posted as a Group Manager - Operations role at wnsglobalservices144.
How do I apply for the Group Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Group Manager - Operations job at wnsglobalservices144 posted?
This Group Manager - Operations position at wnsglobalservices144 was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Manager - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.