Guest Experience Agent
accorhotel
Guest Experience Agent
About this role
Company Description
Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.
Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.
As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.
Job Description
Key Responsibilities:
- Deliver exceptional customer service during check-in, check-out, and throughout guest stays
- Proactively manage and resolve guest feedback
- Handle credit, cash transactions, and related documentation accurately
- Promote hotel services and special offers
- Respond to phone and email enquiries promptly
Qualifications
What we’re looking for:
- Previous front office or customer service experience
- Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
- Familiarity with Opera Cloud (preferred)
- Excellent organisation and time management
- Flexibility to work various shifts, including mornings, evenings, and weekends
Additional Information
What we offer:
- Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
- Be part of a creative, energetic, and supportive team
- Career growth opportunities across our wider hospitality group
At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Agent position at accorhotel?
The salary for this Guest Experience Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Agent position at accorhotel located?
This Guest Experience Agent role at accorhotel is based in au, Melbourne, Melbourne, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Agent role at accorhotel.
How do I apply for the Guest Experience Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Agent job at accorhotel posted?
This Guest Experience Agent position at accorhotel was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.