Assistant Restaurant Manager - Mornington
guzmanygomez
Guest Experience Coordinator
guzmanygomez· Hola Central
About this role
Company Description
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Job Description
- Multiple casual positions based in Surry Hills
- Positions with immediate start available
- Casual pay rate of $37.50 per hour (Clerks Award)
About the role
This Guest Experience Coordinator role is all about bringing the GYG magic to life by supporting our guests with speedy, friendly, and knowledgeable service across everything from menu questions and dietary needs to order tracking, refunds, and promos.
You'll be the go-to guru for guest feedback, solving problems with a smile, spotting trends, and working closely with our restaurants, Franchisees, and internal teams to keep things running smoothly.
With tools like Zendesk, Braintree, and Resto at your fingertips, you'll juggle queries like a pro, help with fun stuff like merch rewards, photo shoots, and new store launches, and make sure every guest leave feeling the GYG love!
You will bring
- A high level of tech savviness and the ability to learn new systems quickly
- Excellent written and verbal communication skills
- Flexible and positive attitude to working within a dynamic and constantly evolving work environment
- Highly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detail
- Ability to handle multiple queries simultaneously and meet all deadlines
- Ability to accurately record information and process enquiries in a timely manner
What's in it for you?
- Opportunity to work closely with the GYG Marketing team
- Potential for career progression within GYG's Corporate Office
- A vibrant office location in Surry Hills, close to Central Station
- A competitive casual hourly rate under the Clerks Award
Ready to join the team? Apply now to start the conversation
Qualifications
Additional Information
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Frequently Asked Questions
What is the salary for the Guest Experience Coordinator role at guzmanygomez?
The listed salary for this Guest Experience Coordinator position at guzmanygomez is USD 38+. This is an Full time role.
Where is the Guest Experience Coordinator position at guzmanygomez located?
This Guest Experience Coordinator role at guzmanygomez is based in au, NSW, Surry Hills, Surry Hills, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Coordinator role at guzmanygomez full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Coordinator role in the Hola Central department at guzmanygomez.
Which team or department does the Guest Experience Coordinator at guzmanygomez belong to?
This Guest Experience Coordinator position is part of the Hola Central department at guzmanygomez. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Experience Coordinator position at guzmanygomez?
Click the "Apply Now" button on this page. You will be redirected to guzmanygomez's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Coordinator job at guzmanygomez posted?
This Guest Experience Coordinator position at guzmanygomez was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Coordinator
guzmanygomez · 💰 USD 38+
You'll be redirected to guzmanygomez's official application page on SmartRecruiters.