Guest Experience Manager
accorhotel
Guest Experience Manager
davidsonhospitality· Sales & Marketing/Events
About this role
Property Description
Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality.
This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences — from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.
With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay — we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.
Overview
The Guest Experience Manager is responsible for overseeing Gallery/Experience Lounge and creating engaging experiences that enhance guest satisfaction, drive revenue, and support the overall positioning of the hotel as a destination.
Responsibilities
This position oversees daily operations, programming, special events, seasonal activations, and the overall guest experience associated with The Gathering while ensuring exceptional guest service and operational excellence. The Guest Experience Manager will develop, coordinate, and execute a diverse portfolio of experiential programming designed to enhance guest engagement, foster meaningful connections, support the hotel's brand positioning, and create memorable experiences for guests of all ages. The position is responsible for delivering dynamic, year-round offerings that evolve throughout the day and seasonally while driving guest satisfaction, community engagement, and incremental revenue opportunities. The position effectively handles guest needs and manages staff while maintaining efficient operations. The Guest Experience Manager participates in guest satisfaction initiatives, revenue generation, operational effectiveness, and profit maximization while ensuring all experiences align with the hotel's service standards and brand vision. The Guest Experience Manager will establish and maintain relationships with local businesses, artisans, entertainers, vendors, and community organizations to enhance the guest experience through strategic partnerships and innovative programming. The position is responsible for managing budgets, maintaining inventories, coordinating promotional efforts, supervising staff, evaluating program effectiveness, and ensuring all experiences contribute to guest loyalty, repeat visitation, and the overall success of Gallery/Experience Lounge. Additionally, the Guest Experience Manager will oversee inventory management of gallery displays, artwork, decorative assets, seasonal décor, experiential programming materials, furnishings, operating supplies, and guest experience equipment associated with Gallery/Experience Lounge. This position is department head bonus eligible. QUALIFICATIONS Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience. Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field.Qualifications
QUALIFICATIONS
Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience. Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Manager position at davidsonhospitality?
The salary for this Guest Experience Manager role at davidsonhospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Manager position at davidsonhospitality located?
This Guest Experience Manager role at davidsonhospitality is based in Birmingham, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Manager role at davidsonhospitality full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Guest Experience Manager role in the Sales & Marketing/Events department at davidsonhospitality.
Which team or department does the Guest Experience Manager at davidsonhospitality belong to?
This Guest Experience Manager position is part of the Sales & Marketing/Events department at davidsonhospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Experience Manager position at davidsonhospitality?
Click the "Apply Now" button on this page. You will be redirected to davidsonhospitality's official application portal hosted on icims where you can submit your application directly.
When was the Guest Experience Manager job at davidsonhospitality posted?
This Guest Experience Manager position at davidsonhospitality was posted on Jul 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Manager
davidsonhospitality
You'll be redirected to davidsonhospitality's official application page on icims.