Bar Attendant
accorhotel
Guest Experience Shift Leader – Driveway
About this role
Company Description
Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just outside the door.
Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.
Job Description
Ready to turn every arrival into an exceptional experience?
We’re looking for a polished, proactive Guest Experience Shift Leader to join our luxury hotel team. You’ll be the first and last point of contact for many of our guests—setting the tone with genuine warmth, effortless professionalism and outstanding attention to detail.
What you’ll do
- Welcome guests with a warm, confident and personalised approach
- Coordinate smooth vehicle arrivals, departures and valet operations
- Work closely with Front Office, Concierge and Guest Services teams
- Maintain a seamless flow during busy arrival and departure periods
- Handle guest requests with discretion and a solutions-focused attitude
- Ensure every vehicle is treated with care and every guest feels valued
Qualifications
You’re naturally organised, calm under pressure and genuinely enjoy making people feel welcome. You have exceptional communication skills, a professional presentation and a passion for luxury hospitality.
Previous experience in valet, concierge, front office, guest services or luxury hospitality is highly regarded
A valid driver’s licence and confidence driving a range of vehicles are essential.
Additional Information
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Shift Leader – Driveway position at accorhotel?
The salary for this Guest Experience Shift Leader – Driveway role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Shift Leader – Driveway position at accorhotel located?
This Guest Experience Shift Leader – Driveway role at accorhotel is based in au, Melbourne, Melbourne, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Shift Leader – Driveway role at accorhotel full-time or part-time?
This is listed as a Part time position. It is posted as a Guest Experience Shift Leader – Driveway role at accorhotel.
How do I apply for the Guest Experience Shift Leader – Driveway position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Shift Leader – Driveway job at accorhotel posted?
This Guest Experience Shift Leader – Driveway position at accorhotel was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Shift Leader – Driveway
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.