Guest Service Agent
accorhotel
Guest Service Agent
About this role
Company Description
Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further! The Sebel Sydney Martin Place is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.
Who We Are:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job Description
What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a professional manner according to brand standard
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Qualifications
Your Skills and experience include:
- Previous customer service experience in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Additional Information
What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at accorhotel?
The salary for this Guest Service Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at accorhotel located?
This Guest Service Agent role at accorhotel is based in au, NSW, Sydney, Sydney, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at accorhotel full-time or part-time?
This is listed as a Part time position. It is posted as a Guest Service Agent role at accorhotel.
How do I apply for the Guest Service Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at accorhotel posted?
This Guest Service Agent position at accorhotel was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.