Guest Service Agent
accorhotel
Guest Service Agent
About this role
Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.
- Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
- Process all types of payments, including room charges, cash, checks, and credit/debit cards
- Handle guest check-outs, resolving any late or disputed charges efficiently
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Coordinate with housekeeping to ensure room readiness for check-ins
- Provide information about hotel amenities, local attractions, and directions to guests
- Manage daily reports, including arrivals, departures, and special requests
- Balance and reconcile cash drawer at the beginning and end of each shift
- Collaborate with other departments to ensure seamless guest experiences
- Assist with additional front desk duties as needed
Qualifications
- Fluency in Arabic and English (both written and spoken) is essential
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication and interpersonal abilities
- Problem-solving skills and the ability to remain calm under pressure
- Attention to detail and organizational skills
- Basic computer proficiency, including experience with hotel management software
- Cultural sensitivity and awareness
- Ability to work flexible hours, including nights, weekends, and holidays
- Previous experience in hospitality or customer service is preferred
- Knowledge of hotel operations and procedures
- High school diploma or equivalent
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at accorhotel?
The salary for this Guest Service Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at accorhotel located?
This Guest Service Agent role at accorhotel is based in ae, Dubai, Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role at accorhotel.
How do I apply for the Guest Service Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at accorhotel posted?
This Guest Service Agent position at accorhotel was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.