Guest Service Manager

hhmlp
Apply Now ↗
📍 El Paso, TX, USFULL TIME

About this role

Overview

Opportunity:  Guest Service Manager

 

Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. 

 

Potential Career Path   

Director of Guest Services - Assistant General Manager - General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
  • Analyze financial activities of department and provide input into budget planning and preparation processes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous front desk experience equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

To see other opportunities at this location, click here.

Frequently Asked Questions

Is the salary disclosed for the Guest Service Manager position at hhmlp?
The salary for this Guest Service Manager role at hhmlp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Manager position at hhmlp located?
This Guest Service Manager role at hhmlp is based in El Paso, TX, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Manager role at hhmlp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Guest Service Manager role at hhmlp.
How do I apply for the Guest Service Manager position at hhmlp?
Click the "Apply Now" button on this page. You will be redirected to hhmlp's official application portal hosted on icims where you can submit your application directly.
When was the Guest Service Manager job at hhmlp posted?
This Guest Service Manager position at hhmlp was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Manager
hhmlp
Apply for this role ↗

You'll be redirected to hhmlp's official application page on icims.