Guest Services Agent
accorhotel
Full timeUSD 32+
View & Apply →Guest Services Agent
About this role
Company Description
Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
As a Guest Services Agent, your primary responsibilities will include:
- Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
- Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
- Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
- Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
- Proven reception exposure and experience is an advantage
- Exceptional attention to detail and a nature that successfully connects with all guests
- The right to work in New Zealand
- Opera Cloud knowledge is an advantage, but not necessary.
- Be able to work a rotating roster across 7-days including weekends and public holidays
- Excellent spoken English
Additional Information
Why join Mövenpick Hotel with Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Dry Cleaning of Uniform
- Diverse and inclusive work culture
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Frequently Asked Questions
Is the salary disclosed for the Guest Services Agent position at accorhotel?
The salary for this Guest Services Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Agent position at accorhotel located?
This Guest Services Agent role at accorhotel is based in Auckland, Auckland, Auckland, New Zealand, nz. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Agent role at accorhotel full-time or part-time?
This is listed as a Part time position. It is posted as a Guest Services Agent role at accorhotel.
How do I apply for the Guest Services Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Services Agent job at accorhotel posted?
This Guest Services Agent position at accorhotel was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.