Guest Services Agent - Condado Vanderbilt Hotel

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
• Handle all duties according to hotel policies, procedures, internal rules, and standards.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
• Be informed about room rates, packages, discounts, and promotions, and understand how to manage each effectively.
• Follow all cash handling and banking procedures to check out all guests efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Answer the phones according to the standards of proper etiquette.
• Know how to handle safe deposit boxes.
• Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations.
• Balance night audit transactions for daily sales journal information.
• Reconciles Front Desk and Outlets cash deposits daily.
• Follow all company, safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Develop and maintain positive working relationships with others, support the team to reach common goals. 
• Perform other reasonable job duties as requested by the supervisors.

Qualifications

• Hospitality oriented.

• High school diploma or equivalent; preferably in Hotel Management.

• Excellent communication and interpersonal skills.

• Proficiency in hotel management software and Microsoft Office.

• Ability to work quickly and efficiently, especially under pressure.

• Must be able to lift up to 50 pounds and stand for extended periods.

• Flexibility to work various shifts, including weekends and holidays.

• Fully bilingual (Spanish/English).

Benefits

• 401(k)

• 401(k) Matching

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
- Handle all duties according to hotel policies, procedures, internal rules, and standards.
- Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
- Be informed about room rates, packages, discounts, and promotions, and understand how to manage each effectively.
- Follow all cash handling and banking procedures to check out all guests efficiently.
- Perform guest registration and room assignment and accommodate special requests of all guests.
- Answer the phones according to the standards of proper etiquette.
- Know how to handle safe deposit boxes.
- Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations.
- Balance night audit transactions for daily sales journal information.
- Reconciles Front Desk and Outlets cash deposits daily.
- Follow all company, safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Develop and maintain positive working relationships with others, support the team to reach common goals. 
- Perform other reasonable job duties as requested by the supervisors.