Guest Services Lead - Condado Vanderbilt Hotel

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Assist the Guest Services managers in overseeing the Front Desk & PBX operation
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
• Follow all cash handling and banking procedures to check out all guest efficiently
• Perform guest registration and room assignment and accommodate special requests of all guests
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Know how to handle safe deposit boxes
• Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations
• Balance night audit transactions for daily sales journal information
• Reconciles Front Desk and Outlets cash deposits on a daily basis

Qualifications

• Hospitality oriented.

• High school diploma or equivalent; preferably in Hotel Management.

• Excellent communication and interpersonal skills.

• Proficiency in hotel management software and Microsoft Office.

• Ability to work quickly and efficiently, especially under pressure.

• Must be able to lift up to 50 pounds and stand for extended periods.

• Flexibility to work various shifts, including weekends and holidays.

• Fully bilingual (Spanish/English).

Benefits

• 401(k)

• 401(k) Matching

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Assist the Guest Services managers in overseeing the Front Desk & PBX operation
- Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner
- Handle all duties according to hotel policies, procedures, internal rules and standards
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
- Follow all cash handling and banking procedures to check out all guest efficiently
- Perform guest registration and room assignment and accommodate special requests of all guests
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Know how to handle safe deposit boxes
- Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations
- Balance night audit transactions for daily sales journal information
- Reconciles Front Desk and Outlets cash deposits on a daily basis