Head of Complaints
lendable
Head of Complaints
zopa· Complaints
About this role
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Complaints is a high-impact, multi-product function at the heart of customer trust. It handles complex cases across Zopa’s products and works closely with Product, Operations, Risk, Legal and Compliance to make sure the lessons from complaints lead to real improvements.
The team is entering an exciting transformation phase. We are building an AI-enabled operating model that improves how information is gathered, cases are handled and insight is used, while retaining the human judgement needed for fair customer outcomes.
As Head of Complaints, you will set the direction for the function, lead its people and controls, and build trusted relationships across Zopa to solve the issues behind the complaints we receive.
Frequently Asked Questions
Is the salary disclosed for the Head of Complaints position at zopa?
The salary for this Head of Complaints role at zopa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Complaints position at zopa located?
This Head of Complaints role at zopa is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Complaints role at zopa full-time or part-time?
This is listed as a Employee Permanent position. It is posted as a Head of Complaints role in the Complaints department at zopa.
Which team or department does the Head of Complaints at zopa belong to?
This Head of Complaints position is part of the Complaints department at zopa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Complaints position at zopa?
Click the "Apply Now" button on this page. You will be redirected to zopa's official application portal hosted on lever where you can submit your application directly.
When was the Head of Complaints job at zopa posted?
This Head of Complaints position at zopa was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Complaints
zopa
You'll be redirected to zopa's official application page on Lever.