Head of Operations

We have a fantastic opportunity for a Head of Operations to join our team based in Sussex (Hybrid working, office and regional travel as required).

Reporting directly to the Regional Director of Operations, The Head of Operations will be directly responsible for the medium term operational, financial, compliance and growth performance within agreed geographical boundaries. Working closely with the Operations Managers and the Operational teams the focus of this role is to act as a bridge between the strategic and operational outputs at a regional level.

You will be responsible for the direct leadership of a regional managerial team; this will include supporting and empowering managers to deliver an exceptional service. You will focus on creating an environment that promotes professional growth and skill development, demonstrating accountability for achieving objectives and results.

What benefits can you expect?

• Salary competitive dependant on experience
• £4200 annual car allowance
• 40 hours per week – Monday to Friday
• Up to 10% performance related benefit scheme
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Unlimited mental health consultations.
• Unlimited physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. 
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities. 
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

• Take ownership of revenue, cost and margin performance across all in-scope contracts
• Work closely with contract managers to set deliverable financial targets on a monthly and annual basis.
• Build and develop positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered.
• Ensure a strong understanding of tender pipelines within the local geographical area and develop plans with the Business development team to create positive client relationships in advance of any tender process.
• Work closely with the Operational Management team to ensure that they have the support required to deliver an effective service on a day-to-day basis, including balancing the delivery of contractual KPI’s against the realities of the current operational environment.
• Maintain a focus on the medium-term output to ensure that any potential pressure points are fully considered, and mitigated, before they impact the service outputs.
• Take fully accountability for your regions people, their safety, performance and development
• Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach.
• On call requirement.
• Work closely with the Quality and Compliance team to assess the quality and governance performance at a regional level. Ensure that any identified areas of risk and effectively managed.

• Apply and hold CQC registration for the contract.

Do you have what it takes?

• A minimum of five years’ experience within a management level role with direct leadership of a team of 5 plus employees, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
• CQC Registration required.

• KPI driven, with a passion for improving and delivering on targets.
• Previous experience with building successful strategies, both short and long-term.
• Significant experience of managing and influencing staff, clients and stakeholders at all levels.
• Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
• Excellent communication skills both written & verbal.
• Experience with managing Employee Relations issues.
• Meticulously organised with a proven track record of successfully reaching deadlines.
• Previous PTS experience would be preferred, but not essential.

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.