Head of Sales CX

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Core Mission:
Define trade & channel strategies whilst providing leadership to the sales team. Ensure winning commercial propositions and financial control for the consumer NNS and Customer Contribution.

Key Responsibilities:
• Build a complete bottom-up Customer Plan to drive the overall business that is aligned with the Consumer Business Unit objectives and customer strategies.
• Sole responsibility for the NNS targets and full management of the consumer trade spend and customer contribution.
• Manage forecasting with the supply function to ensure optimal stock efficiencies for each channel.
• Work with the finance function to define the NNS & Customer Contribution annual budgets for consumer
• Set individual sales targets with the sales team, managing bonus payments by channel with the finance function
• Leading weekly trade meetings and reporting to the business any issues that arise
• Work closely with the marketing team to build end execute channel plan.
• Proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Provide input and alignment to the key growth opportunities and action plans.
• Continuously evaluate the effectiveness of our trade investments amending the in-year to-go plan where necessary.
• Establish winning commercial propositions and support the development of key retail partners

• Actively Develop People through coaching and professional skills training. Ensure career & succession planning, IDP's and talent management processes are in place.
• Adheres to all Company principles and policies including trade policy, local Sales policy, local Trade Terms, Safety and legal regulations

Technical Skills:
• Degree level education
• Bachelor’s degree in Business (Desirable)
• Recognised Industry Post-Graduate Diplomas/MBA (Desirable)

Key Skills / Experience Required:
• 10+ years commercial experience, FMCG Sales &/or Category management, in both on and offline channels
• A demonstrable record of success delivering key commercial KPIs.
• Successful track record of developing people and managing a team.
• Understanding of key business functions i.e. Commercial, Finance, Technical, Supply Chain.
• Excellent UK customer / FMCG / Beauty market knowledge.