Head of Service Sales

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.1 billion.

Why this role?

KONE Thailand is embarking upon an exciting growth phase and as such we are seeking Head of Sales, services to join our team. Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Lead the development and execution of service sales within Thailand. Develop and implement services strategy and develop country specific action plans to achieve short- and long-term business goals. Execute business development initiatives and improve customer-centricity, competitive position, market share and profitability in Thailand.

• Holistic understanding, accountability and development of whole service sales competitiveness, growth, and profitability

• Evaluate the results of sales activities/contracts and identify recurring problems Set country level targets, help in developing robust budget plans, continuously monitor financial performance and report results

• Drive short and long-term competitiveness based on global service sales strategy.

• Drive service sales and go-to-market actions of services in collaboration with other Business stakeholders

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for new product that is aligned with the organization’s overall vision and its current and long-term business objectives

• Identify competence gaps and training needs in order to fulfil the business plan

Experience:

• 15 years in sale management and/or 3-5 year experience in Customer Service and Key account management.

• Minimum 5 years in leading a team.

• Strong communication, negotiation, leadership and interpersonal skills.

• Ability to understand and explain technical concepts to non-technical clients.

• Proficiency in CRM software and Microsoft Office Suite.

• Goal-oriented mindset with a demonstrated ability to meet and exceed sales targets.

• Strong organizational and time management skills.

• Fluent in Thai and English

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html