Health Plans Community Outreach Coordinator

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position for use in Health Plans Departments only. The Health Plans Community Outreach Coordinator serves as a community based member advocate and resource. The position implements strategies for the promotion and expansion of health plans services and products for specific target groups, including community services and businesses.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

• Implements strategies for the promotion and expansion of health plans services and products for specific target groups, including community services and businesses.
• Assists in developing appropriate education materials and presents this information to a variety of target audiences throughout the State of Utah.
• Assesses community needs to determine appropriate community events and UUHP involvement.
• Assists in designing and implementing appropriate evaluation tools to determine program effectiveness.
• Coordinates and oversees the distribution of UUHP information to the public.
• Prepares and conducts on-going community activities and participates in various community and/or health fairs throughout the State.
• Plans, coordinates and/or implements regional outreach activities to raise awareness about UUHP.
• Represents the UUHP at community events and in professional organizations, committees, conventions, trade shows and other events.
• Maintains and seeks out new contacts in the community that may facilitate the promotion of UUHP.
• Educates the public about available products and assists with questions related to enrollment. This requires health insurance license.
• Investigates and attends to services or accesses complaints and makes recommendations for improvements.
• Builds and maintains professional relationships with key stakeholders within the community, clinics, employers, and brokers, both internal and external to the University.
• Assists in analyzing and maintaining information related to membership patterns and trends.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Ability to work effectively independently, and in a group setting.

• Ability to keep abreast of health insurance changes, community programs and other relevant information.

• Strong organization, time management and project management skills and multi-tasking abilities.

• Detail oriented with problem-solving abilities.

• Demonstrated strong interpersonal skills and the ability to interact with, support and influence key decision-makers.

• Knowledge of medical terminology and abbreviations.

• Demonstrated proficiency in Microsoft Office.

• Ability to travel.

• Ability to be flexible as it relates to schedule, responsibilities and priorities.

• Ability to professionally represent the organization in social and public settings.

• Demonstrated knowledge of technical and procedural aspects of all plans offered by UUHP.

• Ability to maintain confidentiality and abide by University of Utah Health policies.

Qualifications

Required

• Associate's degree in a related field, or the equivalency.
• Two years of related experience.
• Current, valid Utah driver's license.
• Clean driving background, as determined through screening.
• Proof of car insurance.

Qualifications (Preferred)

Preferred

• Managed Care exposure and knowledge of healthcare systems.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements