Help Desk Field Technician

cayuseholdings· Information Technology
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🌍 Remote📍 Edison, NJ, USOTHER💰 USD 40–50/yr

About this role

Overview

Job Title: Help Desk Field TechnicianLocation: Edison, NJ

Job Type: Independent Contract (Contractor / Non-Employee)Start Date: ASAP

Pay Rate: $40-50/hr 1099 / C2C

Contract Length: 12+ Months 

 

Job Summary:

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, assisting employees with technical problems, and maintaining IT infrastructure. This role requires travel to branch locations for onsite support and installations.

Responsibilities

Key Responsibilities:

 

Help Desk Support:

  • Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system.
  • Troubleshoot and resolve issues related to Windows-based systems, printers, peripherals, and banking software.
  • Assist users with Microsoft Office, email, VPN, and remote access.
  • Document and track issues in the IT ticketing system and escalate complex problems as needed.

Field Support & Installations:

  • Travel to branch locations for onsite troubleshooting, repairs, and IT setup.
  • Install and configure workstations, printers, networking equipment, and peripherals.
  • Perform basic network troubleshooting (e.g., checking connectivity, patching cables, resetting routers/switches).
  • Assist with new branch openings, IT relocations, and equipment upgrades.

Security & Compliance:

  • Ensure all IT systems comply with financial, security policies and industry regulations.
  • Assist in deploying security patches, antivirus, and updates to endpoints.
  • Enforce best practices for password management, multi-factor authentication (MFA), and secure access.

Qualifications

Qualifications & Skills:

  • 8+ years of experience in IT support, help desk, or field service roles.
  • Strong troubleshooting skills with Windows OS, Active Directory, Office 365, and remote desktop support.
  • Basic knowledge of networking (TCP/IP, switches, routers, Wi-Fi, VPNs).
  • Experience with ticketing systems and IT documentation.
  • Familiarity with financial software, financial applications, or security policies is a plus.
  • Ability to work independently, prioritize tasks, and travel between locations as needed.
  • Strong customer service skills with excellent verbal and written communication.
  • A+ Certification or equivalent experience required; Network+, Security+, or MCP preferred.

Work Environment & Travel:

  • Onsite and fieldwork in branches
  • Must have a valid driver’s license and reliable transportation.
  • Ability to lift and carry IT equipment (up to 50 lbs).

Pay Range

USD $40.00 - USD $50.00 /Hr.

Frequently Asked Questions

What is the salary for the Help Desk Field Technician role at cayuseholdings?
The listed salary for this Help Desk Field Technician position at cayuseholdings is USD 40–50/yr. This is a remote OTHER role.
Is the Help Desk Field Technician job at cayuseholdings remote?
Yes, this Help Desk Field Technician position at cayuseholdings is remote, with team members based in Edison, NJ, US. You can work from home or anywhere in the supported regions.
Is the Help Desk Field Technician role at cayuseholdings full-time or part-time?
This is listed as a OTHER position. It is posted as a Help Desk Field Technician role in the Information Technology department at cayuseholdings.
Which team or department does the Help Desk Field Technician at cayuseholdings belong to?
This Help Desk Field Technician position is part of the Information Technology department at cayuseholdings. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk Field Technician position at cayuseholdings?
Click the "Apply Now" button on this page. You will be redirected to cayuseholdings's official application portal hosted on icims where you can submit your application directly.
When was the Help Desk Field Technician job at cayuseholdings posted?
This Help Desk Field Technician position at cayuseholdings was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Field Technician
cayuseholdings · 💰 USD 40–50/yr
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