Help Desk Specialist
maxmarafashiongroup
Help Desk Specialist
maxmarafashiongroup· Information & Technology
About this role
Company Description
Job Description
The Help Desk Attendant is responsible for ensuring effective first-level support (by telephone or email) to office-based and/or retail users in order to resolve technical problems. The core responsibilities of this role include: analyzing user requests; autonomously supporting users in order to resolve minor problems; qualifying and consistently addressing incidents based on the topic; monitoring incident resolution and communicating the progress to users; proactively proposing preventive and improvement action by examining requests and feedback.
Qualifications
1.01 Acts as the first point of contact for the internal customer and provides level I technical assistance via telephone and/or email
1.02 Analyzes the requests received by formulating relevant questions and/or activating remote diagnostic procedures
1.03 Identifies the ideal and effective solution to ensure business continuity
1.04 Guides the internal customer in resolving the problem
1.05 Follows the procedures for escalation of unresolved issues to the other IT functions in charge
1.06 Provides accurate information on the IT products or services under management
1.07 Tracks and records the events and problems encountered and the solutions provided to the system
1.08 Monitors and updates the internal customer on the progress of the assistance ticket
1.09 Collects feedback or suggestions from the internal customer and reports them to the development team
1.10 Identifies and suggests any improvements to procedures
1.11 Enrichs the knowledge base by promptly and appropriately recording the problems encountered and the solutions adopted
1.12 Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improvement effectiveness/efficiency of its Responsibilities
1.13 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Help Desk Specialist position at maxmarafashiongroup?
The salary for this Help Desk Specialist role at maxmarafashiongroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Specialist position at maxmarafashiongroup located?
This Help Desk Specialist role at maxmarafashiongroup is based in Emilia-Romagna, it, Reggio Emilia, Reggio Emilia, Emilia-Romagna, Italy. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Specialist role at maxmarafashiongroup full-time or part-time?
This is listed as a Full time position. It is posted as a Help Desk Specialist role in the Information & Technology department at maxmarafashiongroup.
Which team or department does the Help Desk Specialist at maxmarafashiongroup belong to?
This Help Desk Specialist position is part of the Information & Technology department at maxmarafashiongroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk Specialist position at maxmarafashiongroup?
Click the "Apply Now" button on this page. You will be redirected to maxmarafashiongroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Specialist job at maxmarafashiongroup posted?
This Help Desk Specialist position at maxmarafashiongroup was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Specialist
maxmarafashiongroup
You'll be redirected to maxmarafashiongroup's official application page on SmartRecruiters.