PV | Analista Sênior de Produto - Pagamentos (POS & SmartPOS)
experian
Full time
Helpdesk Customer Service Advisor
experian· Customer Service
About this role
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
We are seeking a proactive and customer-focused individual to join our team as a Helpdesk Customer Service Advisor. The role will involve managing and resolving customer queries and issues raised via email, telephone and live chat, ensuring a high standard of service and timely resolution. You will act as a key point of contact for customers, maintaining strong relationships and delivering effective solutions.
Key Responsibilities
- Manage and respond to customer tickets submitted via email in a timely and professional manner
- Investigate and resolve customer queries, issues, and complaints effectively
- Prioritise incoming tickets based on urgency, impact, and service level agreements (SLAs)
- Maintain accurate records of all customer interactions and actions taken within ticketing systems
- Liaise with internal teams to resolve complex issues where required
- Provide clear and concise communication to customers, keeping them informed of progress
- Identify recurring issues and escalate or suggest improvements where appropriate
- Ensure compliance with internal processes, policies, and quality standards
- Support the wider team with ad hoc tasks and actions to ensure smooth day-to-day operations
Qualifications
- Previous customer service experience
- Live chat experience
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Frequently Asked Questions
Is the salary disclosed for the Helpdesk Customer Service Advisor position at experian?
The salary for this Helpdesk Customer Service Advisor role at experian is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Customer Service Advisor position at experian located?
This Helpdesk Customer Service Advisor role at experian is based in Nottingham, Nottingham, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Customer Service Advisor role at experian full-time or part-time?
This is listed as a Full time position. It is posted as a Helpdesk Customer Service Advisor role in the Customer Service department at experian.
Which team or department does the Helpdesk Customer Service Advisor at experian belong to?
This Helpdesk Customer Service Advisor position is part of the Customer Service department at experian. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Customer Service Advisor position at experian?
Click the "Apply Now" button on this page. You will be redirected to experian's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Customer Service Advisor job at experian posted?
This Helpdesk Customer Service Advisor position at experian was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Customer Service Advisor
experian
You'll be redirected to experian's official application page on SmartRecruiters.