Helpdesk Support Technician
performancesolutions
Helpdesk Support Technician
flanigans· IT
About this role
Overview
Flanigan’s Enterprises is looking to add a highly skilled and qualified person to our IT Team as a Help Desk Support Technician. Candidate must be willing to work weekends. Be proficient in troubleshooting issues with POS, computers, printers and network systems.
Responsibilities
- Respond to requests for technical assistance in via phone, chat or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow up with users to ensure complete resolution of issues
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Resolve technical problems with Local Area Networks and Wide Area networks
- Answer inquiries regarding POS systems
- Maintain detailed records of daily communication, issues and remedial actions taken in our Helpdesk application
Qualifications
- Computer Science Degree \ Certifications or prior Help Desk support experience
- Basic computer troubleshooting knowledge
- Working knowledge of Microsoft operating systems
- Working knowledge of computer networks
- Ability to demonstrate strong customer service tendencies
- A willingness to learn the troubleshooting process
- Able to maintain a calm, professional demeanor on the phone
- Clear communication skills
- Ability to multi-task on several projects
- Direct experience in the restaurant industry or other POS system a plus
- Bi-Lingual in Spanish a plus
- MUST BE ABLE TO WORK WEEKENDS
- Candidate will be trained on troubleshooting to be able to resolve POS issues.
Benefits
- 401(k)
- Health, dental and vision insurance
- Paid vacation
- Premium gym membership
Frequently Asked Questions
Is the salary disclosed for the Helpdesk Support Technician position at flanigans?
The salary for this Helpdesk Support Technician role at flanigans is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Support Technician position at flanigans located?
This Helpdesk Support Technician role at flanigans is based in FORT LAUDERDALE, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Support Technician role at flanigans full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Helpdesk Support Technician role in the IT department at flanigans.
Which team or department does the Helpdesk Support Technician at flanigans belong to?
This Helpdesk Support Technician position is part of the IT department at flanigans. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Support Technician position at flanigans?
Click the "Apply Now" button on this page. You will be redirected to flanigans's official application portal hosted on icims where you can submit your application directly.
When was the Helpdesk Support Technician job at flanigans posted?
This Helpdesk Support Technician position at flanigans was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Support Technician
flanigans
You'll be redirected to flanigans's official application page on icims.