HIM Data Coordinator

Overview

Do you enjoy helping patients through indirect patient care? Do you enjoy detective work and solving complex problems? Are you a strong decision-maker with excellent attention to detail? If so, we may have the perfect opportunity for you!

The Health Information Identity and Chart Correction team is hiring a HIM Data Coordinator to investigate and resolve complex cases, helping our care team deliver the best possible care to our patients through accurate and reliable medical records.

This position is ideal for someone who is highly organized and detail-oriented, with excellent communication, problem-solving, and decision-making skills. An RHIA or RHIT credential is preferred, along with HIM experience. EPIC experience is a plus.

If you are passionate about helping patients behind the scenes and enjoy putting the pieces together to solve complex problems, we would love to hear from you!

Work Style:

Following a comprehensive training period, a hybrid work arrangement (combination of on-site and remote work) may be available based on department needs.

Responsibilities

Essential Functions

• Responds to issue resolution requests from clinicians, hospital departments, patients, and families in a timely manner. Educates employees on reporting and correcting mistakes in health record documentation.

• Keeps current on changes in regulations and policies affecting patient identity management, sharing with other departments. Prepares meeting materials and conducts meetings to educate staff, and collaborates with both intradepartmental teams and external department representatives on issues related to patient identity.

• Researches and analyzes potential MPI duplicates and merges medical records according to procedures. Disseminates merge and MRN changes to all downstream systems and departments. Determines patterns of redundant MRN creation and communicate findings to HIM management and other departments as necessary.

• Maintains and updates demographic information in the MPI system to ensure the most current and accurate identification of each patient. Monitors and evaluates patient demographic overlay changes to ensure integrity of patient information. Analyzes and reports trends in erroneous demographic changes.

• Investigates reports of mis-identity or identity theft in close collaboration with the Privacy Office.
• Identifies and research charting errors, including incorrect patient selections and rectify MPI compromises using chart correction functions such as contact moves, unmerges, and documentation revision. Coordinates correction efforts with other affected departments by assigning and verifying completion of chart correction tasks. Audits historical medical records to ensure proper procedures were followed.

• Coordinates with Registration, Billing, Social Work, and other appropriate departments to handle he records of adopted children in a consistent manner that maintains patient family confidentiality and adheres to HIPAA regulations.

• Works closely with IT to identify and resolve complicated documentation issues. Develops and executes reports, provides support and data to IT for systems improvement initiatives, and contributes to information quality and integration projects.

• Manages proxy access to MyChart patient portal based on authentication of completed forms and provide documents for scanning.

• According to rotating on call schedule, assists with high level identity issues that occur outside of regularly scheduled shift.

Knowledge / Skills / Abilities

• Knowledge of EHRs (Power chart and Epic), document tracking systems, and/or billing/coding systems.
• Detail oriented with analytical capabilities and deductive reasoning skills. Composure, tact and maturity required in the interaction with physicians, coworkers and other customers.

• Ability to work independently without direct supervision. Demonstrated problem-solving skills. Proficiency with Epic and Microsoft Office 365 preferred.

• Knowledge of HIM operations (registration, documentation, and release of information). Understanding of the business impact of data integrity issues.

• Demonstrated professionalism by developing loyalty, teamwork and respect with colleagues at all levels within the organization. Good facilitation and conflict resolution skills.

• Aptitude for problem-solving involving complicated, interrelated and sometimes conflicting components requiring careful observation, pattern identification and strict adherence to process sequencing.

• Ability to communicate with diplomacy and professionalism in both writing and speech.
• Strong ability to calmly manage simultaneous priorities, comfortable taking direction from colleagues at all levels, skillful working as a facilitator between multiple parties, able to maintain clear focus and work successfully under stressful conditions.

• Capacity to produce quality work in both collaborative and independent tasks.

Qualifications

Required

• Associate's degree in a computer related field, or equivalency.
• Three years of experience working in a Health Information Department, or equivalency.
• Extensive knowledge of health information processes and HIPAA and other regulatory agencies.
• Course completion in Medical Terminology, Anatomy, Physiology, and Basic Coding.

Qualifications (Preferred)

Preferred

• Knowledge of EHR, document tracking systems, and/or billing/coding systems.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements