Hiring Services Engineer

Job title Services Engineer
Responsibilities and Job Descriptions:

• Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
• Carry out installation both On Premise & Cloud in according to procedure and process.
• Troubleshoot problems / errors encountered during installation.
• Record all problems or errors that were encountered, including its resolution, where appropriate.
• Record new customer requests as part of project handover documentation.
• Conduct User Acceptance Test, User Training as per project methodology.
• Provide Go-live support during system go live period.
• Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
• Perform other professional services duties as and when required.
• Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team.

A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.

• With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
• Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
• Knowledgeable of computer network
• Able to work outsides office hours occasionally
• Must be able and willing to travel for project implementation
• Experience in hotel industry would be an advantage
• Good command of English. Competence in other languages would be an advantage
• Please provide phone number which is accessible on Whatsapp.