Business Development Coordinator
intellihub1
Home Charging Administrator
intellihub1· Projects
About this role
Company Description
At EVSE Australia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia! We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're building, and you can be a part of it!
As Australia's premier supplier of EV charging solutions, we cater to residential, fleet, commercial, and public needs. Our market demand is soaring, and our streamlined processes are propelling us to new heights.
Job Description
We’re looking for a proactive Home Charging Administrative Assistant to be the first point of contact for our residential customers. You’ll handle inbound calls and emails, guide customers through their EV charging options, provide quotes, and ensure a smooth handover to our Projects team once a solution has been chosen.
This role is perfect for someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs.
YOUR KEY ACCOUNTABILITIES
- Respond promptly to inbound calls, emails, and web queries (40-60 daily).
- Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
- Guide customers through the quoting process and confirm quote acceptance.
- Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
- Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
- Maintain a clear and up-to-date record of customer interactions and pipeline activity.
- Represent EVSE with professionalism and enthusiasm in every customer interaction
Qualifications
- Experience in customer service, administration, operations support, or other solutions-focused roles, with a strong customer-first mindset.
- Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
- Highly organised and detail-oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
- Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
- Self-motivated, collaborative, and willing to ask questions and seek clarification when needed.
- Experience with SaaS platforms, data management, or the EV charging industry is advantageous.
Additional Information
Ready to Drive Change? Apply Now!
If you're ready to be part of a movement that's transforming the way Australia commutes, join EVSE Australia on our exciting journey. Accelerate your career while accelerating the adoption of electric vehicles. Be the driving force behind a cleaner, more sustainable tomorrow!
Videos To Watch
Frequently Asked Questions
Is the salary disclosed for the Home Charging Administrator position at intellihub1?
The salary for this Home Charging Administrator role at intellihub1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Home Charging Administrator position at intellihub1 located?
This Home Charging Administrator role at intellihub1 is based in au, NSW, Silverwater, Silverwater, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Home Charging Administrator role at intellihub1 full-time or part-time?
This is listed as a Full time position. It is posted as a Home Charging Administrator role in the Projects department at intellihub1.
Which team or department does the Home Charging Administrator at intellihub1 belong to?
This Home Charging Administrator position is part of the Projects department at intellihub1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Home Charging Administrator position at intellihub1?
Click the "Apply Now" button on this page. You will be redirected to intellihub1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Home Charging Administrator job at intellihub1 posted?
This Home Charging Administrator position at intellihub1 was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Home Charging Administrator
intellihub1
You'll be redirected to intellihub1's official application page on SmartRecruiters.