Hospitality Accommodation Team Member Apprenticeship

Level 2 Hospitality Accommodation Team Member Apprenticeship at Roundthorn Country House

We’re looking for someone with a sparkling personality to join our friendly team at our award-winning hotel, where great guest service is at the heart of everything we do.

Apprenticeship Overview:

• Salary: £8 an hour, Automatic pay increase after one year on programme for 19+ year olds
• Working Week: Monday 4pm - 11pm, Friday 8am - 4pm, Saturday and Sunday 12pm - 8pm 
• Hours: 30 hours per week
• Duration: 8 months
  
• Level 2 Hospitality Accommodation Team Member Apprenticeship standard qualification.
• Online training supported by our dedicated tutor
• Location: Roundthorn Country House, Roundthorn, Penrith, Cumbria, CA11 8SJ

As an apprentice, you’ll gain hands-on experience across weddings, events, conferences, restaurant and bar service, while working towards a recognised hospitality qualification. You’ll learn from an experienced team who will support and encourage you every step of the way. 

Key Responsibilities:

• Welcoming guests and providing friendly, professional service throughout their visit
  
• Setting up and preparing rooms and spaces for weddings, celebrations, conferences and other events
  
• Serving food and drinks during functions, weddings, private events and restaurant service
  
• Taking food and drink orders and ensuring they are delivered accurately and efficiently
  
• Supporting bar service, including preparing and serving drinks
  
• Helping with breakfasts, lunches, dinners and afternoon teas
  
• Assisting with the smooth running of events, from set-up through to clearing down
  
• Working as part of a team to ensure guests have an enjoyable experience
  
• Following food hygiene, health and safety and licensing requirements
  
• Learning about different areas of hotel operations as part of the apprenticeship

What You Will Learn

As part of the apprenticeship, you will gain experience in:

• Food and beverage service
  
• Bar service
  
• Weddings and events
  
• Customer service
  
• Restaurant operations
  
• Event set-up and service
  
• Food safety and hygiene
  
• Health and safety
• Teamwork and communication
  
• General hotel operations

At Roundthorn, you won’t just be another member of the team. You’ll be part of a friendly, supportive group where you can learn, gain confidence and build a career in hospitality. 

No previous experience is required — just a positive attitude, enthusiasm, a willingness to learn and a genuine passion for providing fantastic customer service. 

Working with us means no two days are the same. From weddings and celebrations to conferences, afternoon teas and busy weekends, you’ll get the chance to experience lots of different sides of hospitality and discover what you enjoy most.

Desired skills, qualities and qualifications:

• Flexible when it comes to the working days and hours
• A friendly and approachable personality
• Good communication and people skills
• A positive attitude and willingness to learn
• Reliable, punctual and well presented
• Ability to work well as part of a team
• Confidence to speak to guests and colleagues
• Good attention to detail
• An interest in hospitality, events and customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will obtain a Level 2 Hospitality Accommodation Team Member Apprenticeship standard qualification.

Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary. 

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship. 

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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