Overview

Host / Hostess (Full-Time & Part-Time)

About Boston Pizza

Boston Pizza has proudly been serving Canadians for over 60 years and has become one of Canada's most recognized casual dining restaurant brands. At Boston Pizza Milton, we're committed to creating an environment where our team members feel supported, valued, and empowered to succeed.

We believe that every Guest experience starts the moment they walk through our doors. Our Hosts and Hostesses play an important role in creating that first impression and helping ensure every Guest feels welcomed, valued, and taken care of throughout their visit.

About the Role

At Boston Pizza Milton, we're looking for friendly, energetic, and Guest-focused Hosts and Hostesses who enjoy working with people and thrive in a fast-paced restaurant environment.

As a Host / Hostess, you'll be the first and often the last point of contact for our Guests. You'll welcome Guests with a genuine smile, manage the flow of the dining room, assist with seating, and communicate with Servers and Management to help create a smooth and enjoyable Guest experience.

This is a great opportunity for someone who is organized, approachable, confident, and enjoys being at the centre of a busy restaurant environment.

Why Join Boston Pizza Milton?

We believe that what matters to our team members matters to us. When you join Boston Pizza Milton, you'll enjoy:

• Competitive wages
• Flexible scheduling that supports work-life balance
• Opportunities for career growth within the restaurant and Boston Pizza
• Comprehensive on-the-job training
• Ongoing coaching and development
• Leadership and management development opportunities
• Employee recognition and reward programs
• Staff discounts and team appreciation initiatives
• Opportunities to build relationships and give back to the local community
• A respectful, supportive, and team-oriented workplace where your feedback matters
• Boston Pizza Scholarship Program*
• The opportunity to work with a team that believes in having fun while delivering exceptional Guest experiences

Responsibilities

Key Responsibilities

Guest Experience

As a Host / Hostess, you will:

• Welcome every Guest warmly and create a positive first impression.
• Greet Guests promptly and professionally when they enter the restaurant.
• Manage the Guest waitlist and provide accurate wait-time estimates.
• Escort Guests to their tables and provide menus when appropriate.
• Monitor the dining room and ensure Guests are being attended to.
• Check in with Guests waiting for a table and communicate updates as needed.
• Thank Guests as they leave and ensure they leave with a positive impression.
• Recognize and respond to Guest needs throughout their visit.
• Handle Guest questions and concerns professionally and involve Management when appropriate.

Restaurant Flow & Organization

• Manage the seating flow to support efficient restaurant operations.
• Communicate with Servers and Management regarding table availability and Guest needs.
• Monitor table status and help ensure tables are properly reset and ready for the next Guests.
• Maintain an organized and welcoming Host stand.
• Keep menus, promotional materials, and Host area supplies organized and stocked.
• Assist the Front of House team during busy service periods.
• Help maintain a clean, organized, and safe dining environment.

Communication & Teamwork

• Communicate effectively with Servers, Bartenders, Kitchen staff, Expo, and Management.
• Work closely with the Front of House team to ensure smooth Guest flow.
• Communicate Guest requests, special occasions, seating preferences, and other relevant information to the appropriate team members.
• Support teammates during busy periods and contribute wherever needed.
• Maintain a positive, respectful, and team-oriented attitude.
• Lead by example and contribute to a fun and safe workplace culture.

Boston Pizza Standards

• Champion the Boston Pizza "Foundations of Hospitality."
• Consistently follow Boston Pizza brand and service standards.
• Maintain a professional appearance and positive attitude.
• Demonstrate genuine hospitality with every Guest interaction.
• Stay knowledgeable about current promotions, restaurant offerings, and policies.
• Follow all food safety, cleanliness, and workplace safety procedures.

Qualifications

What Does a Successful Host / Hostess Look Like?

The ideal candidate is someone who:

• Is friendly, welcoming, and naturally enjoys interacting with people.
• Creates a great first impression with every Guest.
• Is confident, approachable, and comfortable communicating with Guests and team members.
• Remains calm, organized, and professional during busy service periods.
• Has strong communication and interpersonal skills.
• Is attentive to detail and able to manage multiple priorities at once.
• Has excellent organizational and time-management skills.
• Works well as part of a team and is willing to support others.
• Takes pride in maintaining a clean, organized, and welcoming restaurant.
• Is dependable, punctual, and takes responsibility for their work.
• Has a positive attitude and contributes to a fun and respectful workplace.
• Is committed to delivering exceptional Guest experiences.
• Is eager to learn, develop new skills, and grow within the restaurant.

Qualifications

• Previous Host / Hostess or restaurant experience is preferred but not required.
• Previous Boston Pizza experience or familiarity with Boston Pizza menu items and brand standards is considered an asset.
• Strong communication and interpersonal skills.
• Ability to remain organized and composed in a fast-paced environment.
• Ability to stand and move around the restaurant for extended periods.
• Ability to work effectively as part of a team.
• Availability to work evenings, weekends, and holidays as required.
• A positive attitude and genuine commitment to Guest satisfaction.

Grow With Us

At Boston Pizza Milton, we believe a job can be the beginning of a career. We provide our team members with training, coaching, mentorship, and opportunities to take on greater responsibility.

Many great restaurant leaders start by learning the fundamentals of hospitality, Guest service, and teamwork. If you're looking to build your confidence, develop valuable customer-service skills, and grow within the restaurant industry, we'd love to have you on our team.

If you're friendly, organized, enjoy working with people, and take pride in creating a great first impression, Boston Pizza Milton is the place for you.

Apply today and become part of the Boston Pizza Milton family!

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