Hostess

Company Description

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Hostess M/F/X

Key Responsibilities 

Reporting to the Outlet Manager, responsibilities and essential functions include, but are not limited to: 

• Consistently offer a professional and friendly greeting, and provide engaging service 

• Complete Daily Operations ( i.e. opening and closing duties, daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.) 

• Seat the guests and introducing restaurant’s concept. 

• Assisting guests regarding menu choices in an informative and enthusiastic way  

• Taking reservations with all required details in a welcoming and friendly manner  

• Boosting our revenue through upselling and other creative initiatives  

• Understand shift end reports in the outlet and POS system 

• Coordinate and control flow of outlets, seating plans and special events 

• Follow outlet policies, procedures and service standards 

• Follow all safety and sanitation policies when handling food and beverage 

• Consistently offer a professional, friendly greeting and engaging service 

• Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction. 

• Carrying out administrative duties, including printing menus and managing  

• stationary requisitions  

• Have knowledge of all menu items, garnishes, contents and preparation methods 

• Have full knowledge of beverage lists and promotions, menu items and preparation methods 

• Follow brand policies, procedures and service standards 

• Follow hotel time and attendance policy 

• Follow grooming and attire guidelines 

• Other duties as assigned 

Qualifications

• Passion for and understanding of 5-star hospitality and what it takes to deliver it  

• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction  

• Quick thinking, resourceful and able to solve problems ’in the moment’  

• Ability to always remain calm and courteous  

• Ability to work well under pressure in a fast paced and changing environment  

• Able to work collaboratively as part of a team  

• Willing to work in rotating shifts including weekends and public holidays  

• Portuguese and English languages knowledge 

• Basic knowledge of a POS System  

• Industry related certifications  

• Basic knowledge of a PMS system (Opera) 

Additional Information

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.