House Person

Overview

Supports the overall success of the hotel by exceeding guest expectations for cleanliness. Maintains public and common areas of the hotel, including pool and spa area, lobby, elevators, restrooms, meeting room, fitness suite, and VIP area. Performs minor room maintenance.  

Responsibilities

• Assists Housekeeping Supervisor with maintaining the inventories of cleaning products, linens, and amenities.
• Responsible for stocking room attendant carts with adequate supplies and equipment to maintain an efficient cleaning cart to complete assigned rooms.
• Notifies supervisor when a shortage of supplies is noticed.
• Maintains and cleans equipment in vending and ice areas.
• Assists with minor maintenance in guest rooms and common areas; changes light bulbs, maintains plants, cleans door and wall markings, windows, and furniture, and empties vacuum cleaner bags as needed.
• Assists in moving furniture to clean molding and walls and cleans hard-to-reach areas of hotel rooms and common areas.
• Reports all maintenance problems with written maintenance orders as needed. Housekeeping supervisor or managers.
• Assists in cleaning spots on carpet, draperies, and upholstery in guest rooms and common areas.
• Maintains and cleans balconies, including light fixtures and outdoor furniture.
• Sweeps, vacuums, and/or washes hallways, and stairwell areas.
• Maintains cleanliness of elevator landings area on guest room floors.
• Assist in delivering guests’ requests to hotel rooms prior to arrival (e.g., gift baskets, roll away beds, cribs).
• Strips and collects soiled linens, robes, and towels from Room Attendants’ carts and transports to main closet for laundry pick up.
• Removes used linens and trash from room attendant carts and transports to laundry.
• Turns or flips all mattresses and logs dates.
• Recognizes and uses appropriate cleaning chemicals.
• Collect and cleans all glassware, dishes, and silverware in guest rooms.  
• Stocks storage closets with supplies, maintains shelf organization, and rotates linens.
• Turns in articles left in rooms to management for “Lost and Found” handling, following hotel procedures.
• Maintains security of keys as assigned.
• May also perform duties as Laundry Attendant, Spa Attendant and Room Attendant as directed.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Previous housekeeping or house person service experience preferred.
• Basic knowledge of hotel housekeeping operations is preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.

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