Housekeeping Manager

Company Description

ibis Hyderabad Hitec City designed to help guests find their way around easily is built on simplicity and elegance and located in the heart of Hyderabad's major IT and business district. The hotel features 178 rooms with WiFi access, along with a restaurant, a bar and meeting rooms. 

Job Description

We are seeking an experienced and detail-oriented Housekeeping Manager to lead our housekeeping operations in Hyderabad, India. In this pivotal role, you will oversee the day-to-day operations of the housekeeping department, ensuring exceptional cleanliness, organization, and presentation standards across all guest rooms, public areas, and back-of-house spaces. You will manage team scheduling, conduct quality inspections, and drive staff training initiatives while maintaining our commitment to world-class guest service and operational excellence. This is an opportunity to lead a dynamic team, foster a culture of continuous improvement, and make a meaningful impact on our guests' experiences.

• Lead and supervise daily housekeeping operations, managing team assignments, productivity expectations, and performance metrics to ensure departmental goals are consistently met
• Conduct thorough room and public area inspections to verify cleanliness standards, maintenance requirements, and guest readiness, maintaining detailed documentation of findings
• Train and develop team members on service standards, safety protocols, chemical handling procedures, and room care techniques, fostering a culture of excellence and accountability
• Collaborate effectively with Front Office, Engineering, Maintenance, and Food & Beverage departments to manage guest requests, coordinate room status updates, and resolve operational challenges
• Ensure strict compliance with local health and safety regulations, sanitation policies, and organizational standards, maintaining comprehensive compliance documentation
• Support recruitment, onboarding, scheduling, and performance management activities, contributing to team development and career progression initiatives
• Monitor and manage inventory levels of linens, guest supplies, amenities, and cleaning materials, optimizing ordering processes and controlling departmental costs
• Prepare and coordinate special guest room setups, VIP accommodations, and follow-up services, ensuring personalized attention and service recovery when needed
• Maintain lost and found documentation, conduct property-wide cleanliness inspections, and address maintenance concerns proactively
• Perform manager-on-duty responsibilities as assigned, demonstrating leadership by example and delivering exceptional guest service recovery in all situations

Qualifications

**Required Qualifications:

• Minimum 7 years of professional housekeeping experience in a hotel or hospitality environment, with at least 1 year in a similar role
• Proven expertise in managing housekeeping teams, including staff scheduling, training, and performance management
• Strong knowledge of housekeeping operations, cleaning protocols, and quality assurance standards
• Excellent attention to detail and commitment to maintaining high presentation and cleanliness standards
• Demonstrated leadership presence with the ability to motivate, develop, and support team members
• Strong problem-solving and conflict resolution skills with the ability to make decisive decisions in fast-paced environments
• Exceptional organizational and time management abilities with capacity to manage multiple priorities simultaneously
• Effective communication skills and ability to collaborate across departments
• Physical capability to move throughout work areas, occasionally lift up to 25 pounds, and remain active during work shifts

**Preferred Qualifications:

• Hospitality management degree or Bachelors in Hotel Management or equivalent qualification
• Experience with Property Management Systems (PMS) such as Opera or housekeeping management applications (HotSOS, Alice, or similar platforms)
• Bilingual proficiency (English and Hindi or regional languages)
• Budget management and cost control experience
• Vendor management and procurement experience
• Knowledge of local health, safety, and sanitation regulations applicable to hospitality operations
• Experience in guest service recovery and handling special requests
• Demonstrated track record of implementing process improvements and operational efficiencies

Additional Information