HR Associate

Key Responsibilities:

• Handle employee relations cases, investigations, and conflict resolution.
• Advise leaders on employee concerns, disciplinary actions, and labor law compliance.
• Ensure consistent application of company policies and HR procedures.
• Conduct case documentation, hearings, and administrative processes.
• Partner with stakeholders to improve employee engagement and workplace culture.
• Analyze employee relations trends and recommend corrective actions.
• Support performance management and organizational change initiatives.
• Maintain confidentiality and ensure compliance with legal and company requirements.

Qualifications:

• Bachelor's degree in Human Resources, Psychology, Business, or a related field.
• 3–5 years of HR experience, with a focus on Employee Relations or HR Business Partnering.
• Strong knowledge of labor laws, employee discipline, and grievance handling.
• Excellent communication, conflict resolution, and stakeholder management skills.
• Proficient in Microsoft Office and HR systems.
• Ability to manage multiple cases while maintaining confidentiality.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.