Technical Lead
HCLTech
HRSC Process Associate
About this role
Job Summary
To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead
Key Responsibilities
1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the HRSC Process Associate position at HCLTech?
The salary for this HRSC Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the HRSC Process Associate position at HCLTech located?
This HRSC Process Associate role at HCLTech is based in Colombo, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the HRSC Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the HRSC Process Associate job at HCLTech posted?
This HRSC Process Associate position at HCLTech was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
HRSC Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.