HTM - International Reservations Supervisor

The Role

Team Leadership & Management

• Supervise, guide, and support the International Reservations team to ensure accurate product representation and high-quality guest interactions.
• Support team training on reservation software, product and resort knowledge, and effective sales and communication techniques.
• Monitor team performance and offer feedback to optimize booking conversion rates and minimize operational errors.
• Serve as the main point of contact for complex problem-solving and handling escalated international guest or agent inquiries.
• Act as senior Reservations team member leading both Domestic and International teams in the absence of department managers.

Rate, Revenue & Inventory Management

• Work closely with the Management and Systems teams to load and verify rate accuracy across platforms.
• Manage room inventory and availability across distribution channels to maximize occupancy.
• Monitor room sales performance to evaluate and apply staff/family discounts as well as guest discount requests.
• Strategically promote low-occupancy properties and utilize upgrades to ensure balanced room distribution across property owners.

Agent & Cross-Departmental Collaboration

• Assist the Reservations and Sales Manager in liaising with OTAs regarding rates, availability, performance, and feedback.
• Collaborate with Marketing to develop and market attractive stay packages, promotions, and special offers.
• Handle specialized, high-value accommodation requests (e.g., penthouse bookings) to deliver an extraordinary guest experience.
• Provide operational support and training to front-of-house hotel teams on handling in-house guest requests such as date shifts, quotes, and room changes.
   

Knowledge and Skill Requirements

• Advanced written and verbal communication skills in English (Business level required).
• Proven experience in hotel reservations, front desk, or sales environments.
• Understanding of hotel yield management principles, pricing strategies, and distribution channels.
• Demonstrated ability to train, motivate, and mentor team members to reach sales goals.
• Strong organizational, decision-making, and problem-solving abilities.
• Proficiency in Microsoft Office Suite; experience with Property Management Systems (PMS) or hotel reservation software is preferred.
• Japanese language proficiency is an advantage.
• Detailed knowledge of Niseko as a resort destination and HTM’s property portfolio is preferred.
• Experience in hotel reservations or hospitality sales.
• Prior supervisory or team leadership experience is preferred.
• Prior living or working experience in the Niseko area is an advantage.

Employment Package Details
Employment Status: Ongoing contract with visa sponsorship available
 Contract Value: ¥5,040,000 to ¥5,700,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (shift times vary by season)

Benefits

• Time-in-lieu system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy
• Season tickets (subject to availability) to ESCON Field for Baseball games
• Organised staff trips to Okinawa, Fukuoka, and other places including with your family members