HVAC Dispatcher

christianhvac· Dispatch
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📍 West Chester, PA, USFULL TIME💰 USD 20–26/yr

About this role

Overview

Christian Home Services is seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations for our residential HVAC, plumbing, and electrical divisions. The Dispatcher serves as the communication hub between customers, technicians, and management, ensuring efficient scheduling, optimal route planning, and exceptional customer service.

Key Responsibilities

  • Schedule and dispatch HVAC, plumbing, and electrical service calls based on technician availability, skill set, location, and customer needs.
  • Monitor and adjust technician schedules throughout the day to maximize efficiency and minimize downtime.
  • Communicate with customers regarding appointment confirmations, technician arrival times, delays, and service updates.
  • Coordinate emergency and priority service calls while maintaining overall schedule productivity.
  • Maintain accurate service records, customer information, and work order details within the company's dispatching software.
  • Collaborate with service managers to ensure proper technician utilization and workload balancing.
  • Track technician status throughout the day and provide operational support when needed.
  • Review completed service calls for accuracy and proper documentation.
  • Assist in generating daily performance reports and key operational metrics.
  • Deliver outstanding customer service that reflects the company's Christian values and commitment to excellence.

Qualifications

  • Previous dispatching, scheduling, customer service, or service coordination experience preferred.
  • Experience in HVAC, plumbing, electrical, home services, or a related field is highly desirable.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proficiency with scheduling software, CRM systems, and Microsoft Office applications.
  • Ability to prioritize competing demands and make sound decisions under pressure.
  • Strong attention to detail and problem-solving skills.
  • High school diploma or equivalent required.

Preferred Skills

  • Knowledge of residential HVAC, plumbing, and electrical service operations.
  • Experience with ServiceTitan or similar field service management software.
  • Route optimization and workforce scheduling experience.
  • Customer conflict resolution and relationship management skills.

Key Performance Indicators (KPIs)

  • Technician utilization rate
  • Schedule efficiency and completion rate
  • Same-day service fulfillment
  • Customer satisfaction scores
  • On-time arrival percentages
  • Revenue per technician per day
  • Average response time for dispatch requests

Core Values

The ideal candidate will demonstrate:

  • Integrity and accountability
  • Compassionate customer service
  • Teamwork and collaboration
  • Professionalism
  • Commitment to excellence
  • Respect for the Christian values and mission of the organization

Work Environment: Office-based position with frequent communication between customers, technicians, and management. May require occasional evening or weekend availability during peak service seasons.

 

Christian Home Services May conduct a pre-employment background check and drug test, subject to applicable law 

Posted Min Pay Rate

USD $20.00/Hr.

Posted Max Pay Rate

USD $26.00/Hr.

Frequently Asked Questions

What is the salary for the HVAC Dispatcher role at christianhvac?
The listed salary for this HVAC Dispatcher position at christianhvac is USD 20–26/yr. This is an FULL TIME role.
Where is the HVAC Dispatcher position at christianhvac located?
This HVAC Dispatcher role at christianhvac is based in West Chester, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the HVAC Dispatcher role at christianhvac full-time or part-time?
This is listed as a FULL TIME position. It is posted as a HVAC Dispatcher role in the Dispatch department at christianhvac.
Which team or department does the HVAC Dispatcher at christianhvac belong to?
This HVAC Dispatcher position is part of the Dispatch department at christianhvac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the HVAC Dispatcher position at christianhvac?
Click the "Apply Now" button on this page. You will be redirected to christianhvac's official application portal hosted on icims where you can submit your application directly.
When was the HVAC Dispatcher job at christianhvac posted?
This HVAC Dispatcher position at christianhvac was posted on Jul 6, 2026. Apply as soon as possible — early applications are often reviewed first.
HVAC Dispatcher
christianhvac · 💰 USD 20–26/yr
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You'll be redirected to christianhvac's official application page on icims.