I.T Support Engineer

Scope 

Sitting within the IT team, this role is responsible for IT Support for the Windracers Group. We
 are seeking an experienced IT Support Engineer to help scale our internal IT team.

As we transition primarily into the defence sector, you will act as the crucial link between our outsourced IT service provider and our in-house teams. You will help to ensure our cloud-native systems remain highly secure, reliable, and compliant during this period of growth, along with assisting in upgrading security and compliance standards to meet UK defence contractor regulations.

Responsibilities/Tasks

• Serve as the primary on-site IT support person for the business and escalation point for our outsourced IT service provider, taking ownership of support tickets and reducing reliance on external support.
• Assist with enforcing strict cyber security frameworks across endpoints and cloud environments. Manage access controls, multi-factor authentication (MFA) and system hardening in alignment with defence industry standards.
• Assist in maintaining and troubleshooting our cloud infrastructure (Azure/AWS)
• Manage user access permissions and hardware/software assets, working towards a zero-trust security model.
• Act as the interface between IT and business teams.
• Build strong relationships with internal teams, senior leaders and external partners.
• Maintain accurate documentation, configuration records and asset inventories.
• Support audits, risk assessments, and business continuity planning.
• Identify opportunities to enhance service reliability, efficiency and user experience.
• Other responsibilities as agreed with your Manger

Skills/Knowledge

• Strong analytical and problem-solving abilities, solution oriented, with a focus on root cause resolution.
• Practical in approach, excellent organisational and time management skills, with the ability to support a broad range of stakeholders, whilst managing competing priorities.
• Adaptability, to react and deliver a quality service in a growing and changing environment.

Personal Qualities

• Adaptable when faced with unclear or changing requirements
• Demonstrates a high degree of self-motivation and the ability to work autonomously.
• Ability to deliver at pace
• Communicating and Influencing
• Working Together
• Making Effective Decisions
• Conduct yourself in a professional manner at all times in accordance with the company expected behaviours and values
• Work in accordance with company policies, procedures and guidelines
• Act always in a safe manner and in support of our Health and safety agenda

Preferred Skills and/or Knowledge

• Experience in an internal IT support role ideally within an engineering organisation.
• Experience with cloud services (Azure, M365, AWS, Intune, Defender, Purview, Autopilot, Autopatch)
• Understanding of Engineering toolsets

Qualification Requirements

• Right to work within the UK
• Ability to travel abroad to EU and non-EU territories
• Ability to hold a security clearance

Other 

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Professional Development

You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.