Implementation Engineer
surveysparrow
Implementation Engineer
comida· Growth Strategy Managers
About this role
About BIK
BIK is India's leading marketing automation platform for e-commerce. We help brands drive
revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+
brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia
Capital and Y Combinator, we process over a billion customer events a year and grow every
month.
The Role
You own two things: getting customers live fast, and making sure what goes live actually works.
As an Onboarding & Implementation Manager, you take a brand from signed contract to a fully
configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the
customer's team, and hand off a setup that generates revenue from day one.
This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work
closely with our Customer Success, Product and Support teams.
What You'll Do
- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign
to go-live across multiple customers simultaneously
- Implementation : Configure automation flows, chatbots, drip campaigns, CRM
segments, and triggers inside BIK's platform based on each customer's business use
case
- Integration : Integrate setup based on customer requirements
- Training : Enable the customer's marketing and ops teams to use BIK independently
post-handoff
- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs
during and after onboarding
- Feedback loop : Document reusable playbooks and surface onboarding friction to the
Product team as sharp, actionable inputs
What We're Looking For
Must Have
- 2–5 years in a customer-facing implementation, onboarding, or technical account
management role at a SaaS company
- Hands-on with Shopify: you know how storefronts, apps, and the backend work
- Comfortable building automation logic.
- Excellent spoken and written English : this is a customer-facing role and clear,
confident communication is non-negotiable
- Highly organised : able to run 10+ onboardings simultaneously without losing context
What Success Looks Like
- Customers go live within 15 days with core flows live and working
- First campaign sent, first automation triggered before the handoff to CS
- Onboarding playbooks that get sharper with every customer you handle
Why BIK
- Work with India's most exciting D2C and e-commerce brands
- Fast-moving team where your work ships and is visible immediately
- Direct access to leadership with a clear growth path in Customer Success
- Sequoia and YC backed : strong fundamentals, serious ambition
BIK is an equal opportunity employer.
Frequently Asked Questions
Is the salary disclosed for the Implementation Engineer position at comida?
The salary for this Implementation Engineer role at comida is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Implementation Engineer role at comida full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Implementation Engineer role in the Growth Strategy Managers department at comida.
Which team or department does the Implementation Engineer at comida belong to?
This Implementation Engineer position is part of the Growth Strategy Managers department at comida. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Engineer position at comida?
Click the "Apply Now" button on this page. You will be redirected to comida's official application portal hosted on keka where you can submit your application directly.
When was the Implementation Engineer job at comida posted?
This Implementation Engineer position at comida was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Engineer
comida
You'll be redirected to comida's official application page on keka.