Implementation Operations Specialist

At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. We are an ideas company at heart, embedding creativity and fresh thinking into every part of our business. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually. This is an outstanding opportunity to grow and shine in a dynamic, ambitious environment!

What You'll Do

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.

• Collaborate with customer representatives to plan system access rights and enter configurations.

• Configure and troubleshoot third-party products like printers, scanners, and card readers.

• Validate the accurate operation of all equipment, system capabilities, and reports.

• Deliver classroom training on Oasis 360 Management System modules and partner products.

• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.

• Monitor service activities and bring up issues as necessary to ensure customer happiness.

• Build customer advocacy for Aristocrat products and services by setting the industry standard.

What We're Looking For

• An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.

• Experience with training, installing, supporting, and troubleshooting software products.

• Casino/gaming experience within technology or similar expertise preferred.

• Working knowledge of marketing principles, including customer engagement and service promotions, preferred.

• Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.

• Knowledge of digital electronics and networking technologies.

• Strong understanding of Microsoft Office Suite products.

• Strong communication abilities and the capacity to uphold confidentiality.

• Willingness to travel extensively and work variable shifts.

• Valid driver’s license with a clean driving record (must have).

• Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.

• 21 + years of age or older.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.