Implementation Specialist
nreach· Implementation
About this role
About the Role
We are looking for an Implementation Specialist to own end-to-end implementation of client incentive and commission schemes on our platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and incentive structures, scope and plan the engagement, configure schemes on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.
Key Responsibilities
Scoping & Planning
- Understand client incentive/commission structures (plans, payout rules, hierarchies, data sources) through requirement-gathering discussions.
- Create SOWs defining scope, timelines, deliverables, and assumptions.
- Define and own the project plan across the implementation lifecycle.
Data & Integrations
- Understand client data (CRM, ERP, payroll, sales/transaction systems) and map it to platform requirements.
- Work with Tech and Product teams to define integration requirements and resolve data or system issues.
- Validate, cleanse, and reconcile data to ensure scheme calculations are accurate.
Scheme Configuration
- Set up incentive and commission schemes on the platform based on client requirements — plan rules, tiers, payout logic, approval workflows.
- Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability.
UAT & Sign-off
- Run client UAT: prepare test scenarios, validate scheme outputs against expected payouts, track and resolve issues.
- Drive client sign-off before go-live.
Hypercare & Handover
- Own the hypercare period post go-live — monitor scheme runs, resolve early issues, ensure client confidence in the system.
- Transition client to steady-state support with clear documentation (solution design, data mapping, scheme configuration notes, runbooks).
Stakeholder Collaboration
- Act as the primary implementation point of contact for the client through the project lifecycle.
- Translate technical/data concepts into clear, business-friendly communication for client stakeholders.
- Manage multiple client implementations in parallel.
Required Skills & Qualifications
Experience
- 3–7 years in SaaS implementation, solutions consulting, or technical client delivery roles.
- Experience with incentive compensation, sales commissions, or ICM platforms strongly preferred.
Data & Analytical Skills
- Strong understanding of data structures, relational databases, and basic data modeling.
- Hands-on with SQL and data tools (Excel, Google Sheets, or BI tools).
- Ability to work with large datasets and validate calculation logic accurately.
Technical Skills
- Experience with APIs, file-based integrations (CSV, SFTP), and data pipelines.
- Comfort working with technical teams to troubleshoot integration and data issues.
Delivery Skills
- Experience writing SOWs and managing project plans for client implementations.
- Strong UAT and sign-off management experience.
- Excellent stakeholder management and communication skills.
Good to Have
- Prior experience with incentive compensation, ICM, or sales performance management platforms.
- Experience in loyalty, fintech, or commissions-heavy SaaS products.
- Background in consulting or client-facing delivery roles.
Frequently Asked Questions
Is the salary disclosed for the Implementation Specialist position at nreach?
The salary for this Implementation Specialist role at nreach is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Implementation Specialist position at nreach located?
This Implementation Specialist role at nreach is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Implementation Specialist role at nreach full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Implementation Specialist role in the Implementation department at nreach.
Which team or department does the Implementation Specialist at nreach belong to?
This Implementation Specialist position is part of the Implementation department at nreach. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Specialist position at nreach?
Click the "Apply Now" button on this page. You will be redirected to nreach's official application portal hosted on keka where you can submit your application directly.
When was the Implementation Specialist job at nreach posted?
This Implementation Specialist position at nreach was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Specialist
nreach
You'll be redirected to nreach's official application page on keka.