Executive Assistant
trtglobalsolutions
Regular
Incident Lead
trtglobalsolutions· Global Human Resource Team
About this role
Required Deliverables:
- Ensure all logged incidents are resolved within SLAs.
- Ensure all internal personnel involved in a service call work efficiently to meet SLAs.
- Ensure all customer communication within a service call is prompt, professional, and reliable.
- Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.
- Send executive updates in a timely and accurate manner.
- Escalate issues to the correct channels promptly.
- Manage initial client escalations for service calls.
- Ensure all requirements are completed before closing service calls.
- Update all service calls with accurate information promptly.
- Ensure proper handover of service call tasks at the start and end of each VCA/GSD shift rotation.
Requirements
- Must have 3 years up of experience in supervising personnel in IT maintenance service provider industry
- Must have basic knowledge in IT hardware & software maintenance services
- Willing to be assigned in Clark Global City Office & work in shifting schedule
Job Type: Full-time
Pay: Php100,000.00 - Php150,000.00 per month
Benefits:
- Health insurance
- Pay raise
Schedule:
- 12 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Frequently Asked Questions
Is the salary disclosed for the Incident Lead position at trtglobalsolutions?
The salary for this Incident Lead role at trtglobalsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Incident Lead position at trtglobalsolutions located?
This Incident Lead role at trtglobalsolutions is based in Clark Freeport Zone, Pampanga, Philippines, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Incident Lead role at trtglobalsolutions full-time or part-time?
This is listed as a Regular position. It is posted as a Incident Lead role in the Global Human Resource Team department at trtglobalsolutions.
Which team or department does the Incident Lead at trtglobalsolutions belong to?
This Incident Lead position is part of the Global Human Resource Team department at trtglobalsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Incident Lead position at trtglobalsolutions?
Click the "Apply Now" button on this page. You will be redirected to trtglobalsolutions's official application portal hosted on bamboohr where you can submit your application directly.
When was the Incident Lead job at trtglobalsolutions posted?
This Incident Lead position at trtglobalsolutions was posted on Oct 20, 2024. Apply as soon as possible — early applications are often reviewed first.
Incident Lead
trtglobalsolutions
You'll be redirected to trtglobalsolutions's official application page on bamboohr.