Incident Manager
Weekday AI· Weekday's Client via platform
About this role
This role is for one of the Weekday's clients
Min Experience: 2+ years
Location: Chennai, Tamil Nadu, India
JobType: full-time
Key Responsibilities
- Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
- Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
- Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
- Monitor incident queues and prioritize issues based on business impact and urgency.
- Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
- Coordinate technical teams to identify workarounds and restore services as quickly as possible.
- Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
- Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
- Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
- Ensure compliance with ITIL Incident Management processes and organizational governance.
- Support change implementation activities and assess potential impacts during planned maintenance windows.
- Identify opportunities for automation and continual service improvement to enhance operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
- Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
- Experience managing Major Incidents in enterprise production environments.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Willingness to work 24x7 rotational shifts, including weekends and public holidays.
Required Technical Skills
- ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
- Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
- Ticketing and Incident Tracking Systems.
- Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
- Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.
Preferred Qualifications
- Experience supporting large-scale enterprise production environments.
- Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
- Knowledge of Change Management, Problem Management, and Release Management processes.
- Experience working with global teams across multiple time zones.
Preferred Certifications
- ITIL Foundation Certification (Preferred)
- ITIL Intermediate (Good to have)
- Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have)
Must-have skills
ITSM, Incident Management
Frequently Asked Questions
Is the salary disclosed for the Incident Manager position at Weekday AI?
The salary for this Incident Manager role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Incident Manager position at Weekday AI located?
This Incident Manager role at Weekday AI is based in Chennai, Tamil Nadu, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Incident Manager role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a Incident Manager role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the Incident Manager at Weekday AI belong to?
This Incident Manager position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Incident Manager position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the Incident Manager job at Weekday AI posted?
This Incident Manager position at Weekday AI was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Incident Manager
Weekday AI
You'll be redirected to Weekday AI's official application page on workable.