Infrastructure Lead

Company Description

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on people experiencing inequity. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa. We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau, a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Job Description

Mō tēnei tūranga | About the role

As Infrastructure Lead, you’ll take ownership of our infrastructure environment while leading a small, high-performing team and ensuring our platforms are secure, resilient and available 24/7. You’ll balance leadership and hands-on technical expertise, guiding cloud and on-prem systems, supporting major projects, and driving continuous improvement across our infrastructure landscape. Working closely with the IT Operations Manager, you’ll help shape strategy, manage risk, and ensure our technology enables high-quality services for communities across Aotearoa.

Ngā haepapa matua | Key responsibilities

• Lead, support and develop a high-performing infrastructure team, ensuring a strong culture of collaboration and accountability
• Provide technical leadership across cloud and hybrid environments, ensuring systems are secure, resilient and fit-for-purpose
• Oversee infrastructure operations, including escalations, major incidents, and 24/7 service availability
• Manage security and risk, including vulnerability remediation, audits and cybersecurity incident response activities
• Partner with stakeholders and vendors to deliver reliable infrastructure services and continuous improvement
• Contribute to infrastructure strategy, architecture and roadmap planning aligned to organisational goals
• Drive performance through reporting, team planning and proactive issue and risk management
• Mentor and uplift capability across the wider IT team through knowledge sharing and support

Ngā hua mōu | What's in it for you

• Enjoy a supportive, hybrid working environment with regular work-from-home days each week
• Grow your career with ongoing development and learning opportunities
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa
• Benefit from birthday leave and additional leave
• Wellbeing support including EAP and a half-day off every month
• Access exclusive discounts with Boost and Samsung

Qualifications

Mōu ake | About you

You bring strong experience in IT infrastructure, ideally across cloud (Microsoft Azure) and hybrid environments, along with proven experience in a senior or leadership role within a technical support team. You’re confident managing competing priorities, incidents and stakeholders in a fast-paced environment, with a solid understanding of security, risk and compliance best practices.

As a collaborative leader, you enjoy developing others, sharing knowledge and building team capability. You’re also an effective communicator who can translate technical concepts for a wide range of audiences, and you bring a genuine commitment to equity, culturally safe practice and Te Tiriti o Waitangi.

Ōu wheako ōu mātauranga hoki | Qualifications and Experience

• 5+ years IT support and engineering experience across a range of services and disciplines
• Technical certifications in the Microsoft cloud stack
• 3+ years demonstrated positive stakeholder relationship management   
• 1+ years of experience leading or in a senior role within a technical support team or similar

Ōu āheitanga ōu pūkenga hoki | Skills and Competence

• Strong leadership capability, with the ability to coach, mentor and build capability across a technical team
• Advanced technical expertise across cloud and hybrid infrastructure environments, with a focus on security, resilience and performance
• Strong stakeholder management and communication skills, with the ability to translate complex technical concepts clearly
• Ability to manage competing priorities, incidents and risks, while making sound, timely decisions
• A proactive, solutions-focused mindset with a drive for continuous improvement and operational excellence
• A strong security and privacy mindset, with experience applying best practice frameworks and standards
• Excellent problem-solving and analytical skills, with the ability to balance detail and big-picture thinking
• A collaborative approach, with a passion for knowledge sharing and building high-performing teams
• A commitment to culturally safe practice, including a strong understanding of Te Tiriti o Waitangi and equity for tāngata whai ora

Additional Information

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder