Inside Rental Manager

Overview

The Inside Rental Manager is responsible for the Cat Rental Store (CRS) and plays a critical role in growing incremental revenue, ensuring customer satisfaction, maximizing machine utilization, and achieving operational excellence within the designated trade area.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Supports and builds strong relationships with co-workers and direct reports to include: Outside Sales Team, Inside Rental Sales Team and Product Support Staff.
• Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
• Supervise and evaluate the job performance of Inside Rental Reps and Transport Drivers assigned to Rental.
• Ensure compliance of corporate policies; monitor all phases of the Rental Services department’s operations, performance and customer satisfaction at the branch.
• Perform employee evaluations and ensure proper administration of wages and salaries.
• Achieve rental operational goals including CRM, invoice accuracy, assigned training Benchmarks – CRM Goals, Invoice accuracy, complete assigned training.
• Partner with rental leadership in developing, monitoring and managing annual budgets and objectives for branch locations.
• Establish a culture of professionalism, open interactive team communication with a focus on a high sense of urgency for customers.
• Coach, mentor and develop your team to achieve strategic goals and ensure their long term success.
• Oversee and achieve set goals related to all phases of the Rental Services Department’s operations, performance and customer satisfaction at the designated branch.
• Demonstrates superior customer service skills, ability to successfully manage customer expectations, defuse escalated situations and deliver consistent high-quality service.
• Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
• Rent equipment or arrange for provision of service to customer. Prepare rental forms, contracts, and invoices. Maintain daily, weekly, and monthly contract file.
• Calculate charges based on rental or service rate. Explain rental fees and provide information about rented items, such as basic operation or description.
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Answer telephone and receive orders by phone; maintain required phone logs.
• Demonstrates mastery of rental equipment while suggesting and recommending the most suitable and safe equipment for the customer’s application.
• Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Clean showroom and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean.
• Resolve customer problems and invoicing problems.
• Keep current on knowledge of competitive pricing and trends.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.
• Attend department, store and safety meetings.
• Other duties as assigned.

Qualifications

• High school diploma required, college degree preferred.
• Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.
• Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Must be capable of communicating a strategic plan and successfully lead to the achievements of stated goals.
• Positive, solutions-oriented mindset coupled with strong time management 0and organizational skills.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Strong creativity and problem-solving skills.
• Strong understanding of usage and application of all rental equipment and services offered along with knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise on applications.
• Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
• High energy, excellent self-motivation and work ethic.
• Possess an unwavering commitment to service excellence.
• Must possess a valid South Carolina driver’s license with less than three moving violations in the past three years.

Working Conditions

• The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
• Position requires employee to be physically present on job site.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.