Inside Sales Coordinator

Job Purpose

The Inside Sales Coordinator is responsible for the execution of multiple customer projects by expediting and fulfilling the project objectives. This role will work closely with sales representatives, customers, and vendors to ensure deliveries are on time and accurate.

Key Duties & Responsibilities

The Role’s responsibilities include, but are not limited to:

• Coordinate the shipping/delivery status of pending inbound and outbound shipments and ensure vendor shipment and delivery logistics are on time for multiple projects.

• Work proactively with field sales professionals (Sales and Service or Technical Inside Sales Representatives) to understand and assist with sales activities and enhance customer relationships.

• Confirm and ensure data entry adjustments are made for purchase orders, customer orders, procurement match, and trade discounts as needed.

• Review the project process prior to execution of the customer orders to ensure accuracy and communicate deliverables.

• Manage and track order acknowledgements with both manufacturers, vendors, and customers by providing progress reports to customers.

• Provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).

• Monitor expected ship dates to ensure timely delivery and expedite as needed.

• Manage project documentation requirements with customers and vendors.

• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.

• Comply and promote awareness and understanding of MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.

• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.

• Other departmental duties or projects as assigned.

Required Experience

• High School Diploma, GED (General Education Degree), and additional post-secondary training or education.

• Any combination of 2+ years in customer service, inside sales support, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.

• Project management experience is a plus.

Skills & Abilities

• Ability to prioritize multiple tasks and to work both independently and as part of a team.

• Attention to detail and work with a sense of urgency.

• Ability to establish excellent rapport with vendors, customers, sales representatives, and other internal departments using written correspondence, proper phone etiquette, and other interpersonal skills.

• Demonstrated competence in the use of computers and software applications.

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.

• Ability to effectively present information in one-on-one and small group situations.

Working Conditions

• Able to interact with others frequently.

• Most work is performed at a desk or in front of a computer.

• Able to sit/stand for long periods of time.

• For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.