Insurance Operations Leader
acentria· Executive/Management
About this role
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Leader to their Acentria team.
Job Summary:
The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction. The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.
Essential Functions:
- Operational Leadership:
Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations. - Process Optimization:
Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations. - Team Management:
Manage and develop a high-performing team, including training, performance management, and career development. - Cross-Functional Collaboration:
Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment. - Technology & Automation:
Leverage technology and automation tools to streamline workflows and reduce manual tasks. - Compliance & Risk Management:
Ensure adherence to regulatory requirements, internal controls, and company policies. - Reporting & Analytics:
Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement. - Customer Experience:
Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.
Competencies & Qualifications:
- 7+ years of experience in insurance operations
- Proven leadership experience managing teams and driving operational excellence
- Strong knowledge of insurance products, systems, and regulatory environment
- Excellent communication, analytical, and problem-solving skills
- Change management and process improvement expertise
Education & Experience:
- Bachelor’s degree in Business, Insurance, or related field preferred
- Experience with insurance platforms (e.g. Applied Epic)
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Frequently Asked Questions
Is the salary disclosed for the Insurance Operations Leader position at acentria?
The salary for this Insurance Operations Leader role at acentria is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Insurance Operations Leader position at acentria located?
This Insurance Operations Leader role at acentria is based in Orlando, Florida, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Insurance Operations Leader at acentria belong to?
This Insurance Operations Leader position is part of the Executive/Management department at acentria. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Insurance Operations Leader position at acentria?
Click the "Apply Now" button on this page. You will be redirected to acentria's official application portal hosted on greenhouse where you can submit your application directly.
When was the Insurance Operations Leader job at acentria posted?
This Insurance Operations Leader position at acentria was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Insurance Operations Leader
acentria
You'll be redirected to acentria's official application page on Greenhouse.