Intake Specialist/ Front Desk

We're seeking professional and friendly Front Office Receptionists, better known as GGL Ambassadors- to join our team! Ideal candidates will be the first point of contact for visitors, clients, and fellow team members, managing the front desk providing exceptional customer service. You'll ensure a positive experience and smooth operations of office operations for everyone who walks in the door!

Fluency in Spanish and English a MUST. Reading, writing and translating. 

What You’ll Do

• Greet visitors and direct them to the appropriate person or destination.
• Answer, screen, and forward incoming phone calls, providing general information as needed. 
• Maintain a clean and welcoming reception area, providing excellent customer service with professionalism and courtesy.
  
• Review emails for new client leads and create intake in our case management system (Smart Advocate).
• Handle new client intakes both via phone calls and in person. Create intake in our CMS and assign accordingly.
• Assist with mail distribution for incoming and outgoing packages, as needed. 
• Ensure the smooth running of daily office functions.

What You Bring

• Bilingual fluency in Spanish & English (required).
• 1+ year of experience in a receptionist or customer service role, preferred.
• Stellar communication skills and active listening ability.
• Organizational superpowers and laser-sharp attention to detail.
• Tech-savvy—proficient with office software (Microsoft Office Suite, Google Workspace, etc.).
• Professional presence and a people-first mindset.
• Ability to adapt quickly and juggle multiple priorities with grace.