IS Support Specialist II
About this role
At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.
Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location.
Responsibilities:
- Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren’t limited to ERP, MES, PLM and other engineering systems.
- 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work
- First point of contact/line of support for any software/application support needed.
- License provisioning for engineering systems and corporate systems
- Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
- Learning how to triage project requests on top of day to day L1/L2 support
- Strong understanding of the enterprise system landscape and functional knowledge of processes.
- Strong collaboration skills with multiple departments and stakeholders
- Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
- Provide support for multiple location
Minimum Qualifications:
- 3+ years of experience in IT or Information Systems support
- Experience handling tickets in a service desk
- Proven experience with ITSM tools
- Strong problem-solving skills and ability to work independently and collaboratively
- Exhibits excellent cross collaboration communication and interpersonal skills
- Demonstrated ability to resolve difficult technical issues with limited information
Preferred Skills & Experience:
- Experience in a manufacturing/aerospace environment
- Experience handling tickets in a service desk but preferred in Jira Service Management
- Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems
- Experience with JIRA/Confluence on prem or cloud configuration
- Prior experience working in a fast-paced startup environment or enterprise level environment
- Familiarity with aerospace industry regulations and standards regarding IT and data
- Experience supporting 800+ end users
Additional Requirements:
- Strong troubleshooting skills and application support skills
- Strong attention to detail and exhibits proactivity/can do attitude
COMPENSATION AND BENEFITS
Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
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