iScala Technical Analyst

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

The iScala Technical Analyst is responsible for the analysis, design, testing, documentation, implementation, and ongoing support of iScala ERP changes and related technical services. You will work closely with IT technical teams and business stakeholders to deliver reliable solutions, troubleshoot complex issues, and help ensure the platform continues to support day-to-day operations.

What will you do?

• Perform technical analysis, design, testing, documentation, and implementation of changes to iScala ERP services, solutions, and processes.

• Provide technical support for iScala users and work with IT technical teams to resolve incidents, defects, and service issues.
• Investigate and troubleshoot issues across iScala ERP, databases, and external integrations, including root cause analysis.
• Support iScala Edge Apps, advanced functionality, localization requirements, and electronic invoicing processes where applicable.
• Develop and maintain reports, interfaces, and automation using MS SQL Server 2019, SSRS, SSIS, SQL programming, and Epicor Service Service Connect.
• Participate in system upgrades, patching, deployment activities, and testing across Build, SIT, UAT, and production environments.
• Document technical solutions, support procedures, and changes clearly to improve handover, auditability, and long-term maintainability.
• Support end-user training and knowledge sharing to improve adoption and reduce repeat issues.

How will you do it?

• Own outcomes with accountability by following through on issues from first response to resolution, with clear documentation and a disciplined approach to quality, integrity, and safety.
• Stay close to the work by focusing on the most important user-impacting issues, removing technical obstacles, and keeping solutions practical for the business.
• Improve every day through structured troubleshooting, root cause analysis, testing discipline, and continuous improvement of processes and integrations.
• Win as one team by collaborating openly with IT technical teams, business users, and functional stakeholders to deliver reliable outcomes across locations.
• Use clear communication to translate technical findings into actionable next steps for users and stakeholders.

What are we looking for?

• University degree or equivalent combination of education and experience, preferably in Computer Science, Information Technology, or a related field.
• At least 6 years of hands-on experience in iScala technical support, ERP applications, or a similar technical analyst role.
• Strong knowledge of iScala ERP and related technologies, with experience supporting complex business processes.
• Practical experience with MS SQL Server 2019, SSRS report development, SSIS development, and SQL programming.
• Experience with Epicor Service Connect integration development and troubleshooting.
• Ability to analyse issues, document solutions, and support multiple complex services or processes across functional areas.
• Excellent communication and interpersonal skills, with the ability to work independently and across teams in a fast-paced environment.

Nice to Have

• Experience with iScala Edge Apps, localization, and electronic invoicing.
• Exposure to system upgrades, hyper care support, and ERP implementation testing.
• Experience supporting multiple business units or locations.

What do we offer?

• Comprehensive benefits package.  
• Opportunities for professional growth and development.  
• Supportive and inclusive work environment.  
• Commitment to work-life balance and employee well-being.  
• Engagement in meaningful projects that make a difference. 

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.