IT Administrator
incidentiq
IT Administrator
truveta· Engineering
About this role
Role Summary
We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks.
The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.
Key Responsibilities
- Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV.
- Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees.
- Support employee onboarding and offboarding, including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal.
- Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications.
- Maintain IT hardware and asset inventory, coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date.
- Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation.
- Provide basic network and office IT support, including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required.
- Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles.
- Identify recurring issues and recommend improvements to IT support processes and the overall employee experience.
Required Qualifications:
- 1 – 3 years of experience in IT support, desktop support, service desk, or IT administration
- Strong experience supporting Windows laptops
- Basic to intermediate macOS support experience
- Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps
- Experience troubleshooting hardware, software, network, and access issues
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar
- Good understanding of user accounts, groups, MFA, and basic access management
- Experience supporting remote users
- Strong written and verbal English communication skills
- Ability to work independently and follow documented processes
- Strong customer service mindset
Preferred Qualifications
Experience with Microsoft Intune, Jamf, or other device management tools- Experience with Entra ID / Azure AD basic administration
- Experience with Zoom, Slack, Google Workspace, or other collaboration tools
- Basic PowerShell scripting knowledge
- Experience with asset management tools
- Experience supporting global teams
- ITIL Foundation certification preferred but not required
- Microsoft 365 Fundamentals or Azure Fundamentals certification preferred
Frequently Asked Questions
Is the salary disclosed for the IT Administrator position at truveta?
The salary for this IT Administrator role at truveta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Administrator position at truveta located?
This IT Administrator role at truveta is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Administrator at truveta belong to?
This IT Administrator position is part of the Engineering department at truveta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Administrator position at truveta?
Click the "Apply Now" button on this page. You will be redirected to truveta's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Administrator job at truveta posted?
This IT Administrator position at truveta was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Administrator
truveta
You'll be redirected to truveta's official application page on Greenhouse.