IT Administrator (L1/L2 Support Engineer)
secpod· People Operations
About this role
Job Title: IT Administrator (L1/L2 Support Engineer)
Reports to: IT Lead
Work Location: Bangalore
Job Summary
We are looking for an IT Administrator (L1/L2 Support Engineer) to provide first and second-level technical support for end-user devices and enterprise IT services. The ideal candidate should have hands-on experience with Windows 11, Microsoft 365, Microsoft Intune, Active Directory, basic networking, endpoint management, and exposure to virtualization technologies such as Proxmox, while ensuring timely resolution of IT issues.
Key Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, and end-user peripherals.
- Install, configure, and troubleshoot Windows 11, Microsoft 365 Apps, Outlook, Teams, OneDrive, SharePoint, and other business applications.
- Support Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune for user account management, onboarding/offboarding, MFA, and device management.
- Configure and troubleshoot Windows Autopilot, endpoint policies, software deployment, BitLocker, and compliance policies.
- Troubleshoot hardware, software, email, VPN, LAN/Wi-Fi, DNS, DHCP, and connectivity issues.
- Provide basic support for virtualization environments, including monitoring virtual machines, snapshots, backups, and routine administrative tasks on Proxmox VE.
- Perform OS installation, imaging, software installation, patch management, and system updates.
- Monitor endpoint health and device compliance using Microsoft Intune.
- Maintain IT assets, documentation, and support tickets in accordance with SLAs.
- Achieve defined FRC, SLA, TAT/MTTR,and CSAT targets.
- Ensure timely ticket updates, accurate documentation, and quality ticket closures.
- Maintain endpoint compliance, patch management, and security standards.
- Maintain accurate IT asset inventory, documentation, and knowledge base articles.
- Drive process improvements and automation initiatives to enhance operational efficiency.
- Coordinate with vendors and internal teams for issue resolution and hardware replacements.
- Assist in Server administration and network printer/file share management.
- Create and maintain technical documentation and knowledge base articles.
- Escalate complex issues to senior engineers when required.
Required Skills
- Hands-on experience with Windows 11, Microsoft 365, Intune, Entra ID (Azure AD), Active Directory, and Endpoint Manager.
- Good understanding of TCP/IP, DNS, DHCP, VPN, LAN/Wi-Fi, and Server administration.
- Basic knowledge of virtualization concepts and exposure to Proxmox VE or similar virtualization platforms preferred.
- Experience with ITSM tools, endpoint troubleshooting, and remote support tools.
- Familiarity with BitLocker, and endpoint security best practices.
- Basic PowerShell knowledge is an added advantage.
- Qualifications
- Bachelor's degree in BE/B.Tech/BCA/B.Sc/MCA or equivalent.
- 1–3 years of experience in IT Support, Desktop Support, or IT Administration.
- Microsoft or ITIL certifications are an added advantage.
- Strong troubleshooting and communication skills.
- Customer-focused with good analytical and problem-solving abilities.
- Good documentation and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn new technologies and adapt to evolving IT environments.
Frequently Asked Questions
Is the salary disclosed for the IT Administrator (L1/L2 Support Engineer) position at secpod?
The salary for this IT Administrator (L1/L2 Support Engineer) role at secpod is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Administrator (L1/L2 Support Engineer) position at secpod located?
This IT Administrator (L1/L2 Support Engineer) role at secpod is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Administrator (L1/L2 Support Engineer) role at secpod full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Administrator (L1/L2 Support Engineer) role in the People Operations department at secpod.
Which team or department does the IT Administrator (L1/L2 Support Engineer) at secpod belong to?
This IT Administrator (L1/L2 Support Engineer) position is part of the People Operations department at secpod. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Administrator (L1/L2 Support Engineer) position at secpod?
Click the "Apply Now" button on this page. You will be redirected to secpod's official application portal hosted on keka where you can submit your application directly.
When was the IT Administrator (L1/L2 Support Engineer) job at secpod posted?
This IT Administrator (L1/L2 Support Engineer) position at secpod was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Administrator (L1/L2 Support Engineer)
secpod
You'll be redirected to secpod's official application page on keka.