IT Asset & Infrastructure Operations Specialist

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title: IT Asset & Infrastructure Operations Specialist

Position Summary: We are seeking a detail-oriented and proactive IT Asset & Infrastructure Operations Specialist to manage end-to-end asset lifecycle, vendor coordination, and infrastructure monitoring. This role is responsible for maintaining asset accuracy, overseeing deployments, managing licenses, supporting endpoint tools, and ensuring network and system uptime.

Responsibilities

• Maintain and manage the Asset Register ensuring complete accuracy and audit readiness
• Administer and track assets using systems such as Asset Panda
• Handle asset provisioning, tracking, and disposal via Galide (Disposal platform)
• Ensure proper asset tagging, ownership mapping, and lifecycle compliance

• Manage endpoint security and device compliance using:
• Absolute
• JAMF Pro (Mac device management)
• Ninja (RMM tool)
• Oversee device enrollment via Apple Business Manager
• Perform remote monitoring, patching, and troubleshooting of endpoints
• Ensure endpoint security standards and policies are enforced

• Administer software license tracking and compliance
• Optimize license usage to reduce costs and prevent over/under-utilization
• Maintain accurate records for audits and renewals

• Plan and execute device deployments and refresh cycles
• Coordinate staging, imaging, and configuration of devices
• Manage shipment logistics using tools and vendors like:
• UPS
• Verizon Wireless (mobile device provisioning)
• Track supply chain and inventory across locations

• Manage relationships with external vendors and service providers
• Handle vendor coordination for procurement, maintenance, and support
• Act as a liaison between internal teams and suppliers
• Ensure adherence to SLAs and contract terms

• Utilize monitoring tools such as:
• Uptime Robot (system availability monitoring)
• Meraki Dashboard (network monitoring and management)
• Maintain visibility into infrastructure health and uptime
• Manage EKM Insight and ENVI platforms for operational insights and reporting
• Support KTech Portal administration and updates 

• Provide support for network operations and troubleshooting
• Monitor and manage devices via Meraki Dashboard
• Coordinate with Internet Service Providers (ISPs) for issue resolution and escalations
• Maintain ISP-related documentation and SharePoint pages

• Manage and maintain Print Server infrastructure
• Ensure availability and troubleshooting of print services across the organization

• Maintain accurate documentation across:
• Asset systems
• SharePoint pages (including ISP-related content)
• Ensure process standardization and operational transparency

Qualifications

Required Skills & Qualifications

• Experience with IT asset management tools (e.g., Asset Panda)
• Strong knowledge of endpoint management tools (JAMF Pro, Ninja, Absolute)
• Familiarity with Apple Business Manager and enterprise device provisioning
• Experience with network monitoring tools (Meraki, UptimeRobot)
• Understanding of vendor management and procurement processes
• Knowledge of license lifecycle management
• Strong coordination, communication, and organizational skills
• Ability to manage multiple tools and workflows simultaneously

Preferred Qualifications

• Experience with EKM Insight, ENVI, or similar reporting tools
• Experience managing logistics providers (UPS, telecom vendors)
• Exposure to ITIL processes or service management frameworks
• Basic networking knowledge and ISP coordination experience

Key Competencies

• Attention to detail
• Problem-solving mindset
• Process-oriented approach
• Strong communication and collaboration
• Ability to work in a fast-paced environment

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.