IT Assistant

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

Understand better who we are by visiting www.systra.in

Context

Since the early 1990s, SYSTRA group has established a strong presence in Bangladesh, contributing to the successful completion of a wide range of complex railway, metro, highway and bridge projects for various Government Organizations and funding agencies.

The multi-disciplinary services provided by SYSTRA in all projects comprising of feasibility study, design and engineering, bid documentation, tendering services, environment and social safeguards study, construction supervision and project management consultancy. The services also extended to business planning, policy reform, institutional and organizational restructuring.

Missions/Main Duties

Job Title                        : Engineer IT - End User Services            

Reporting Manger          : Manager IT - End User Services

Location                        : Faridabad

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users

Key Metrics (KPI's)

• Time to Own
• Time to Resolve
• User Experience Score & Customer Survey Score
• First time right
• Site availability, capacity, performance
• Asset health (asset/CMDB accuracy)
• Compliance to IT Management processes & procedures

Profile/Skills

Education:           Bachelor’s degree in Computer sciences or related field,

Job Experience:  3 to 4 years of relevant experience

Additional Details :

• Hand on:

• Different Client Operating Systems like Microsoft windows 10, 11. Linux etc.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews
• Good Understanding on Networking concepts like LAN,WAN etc
• Good communication skills both verbal and written

• Good to Have:

• MSCE Certification
• ITIL certification

Key Qualities and experience

• Quick learner and self – motivated
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• A keen eye for detail
• Strong interpersonal and communication skills

We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It’s not a job - it’s a career!