IT Associate
touro
IT Associate
Softgic· Technical Support
About this role
This is a remote position.
About the role:
The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.
Responsibilities:
- Always strive for customer first attitude
- Maintain shared spreadsheet as needed for all teams involved
- Update tickets accordingly and transfer of data to the spreadsheets
- Work with all teams involved for process updates and changes to tickets and documents
- Act as liaison between all teams involved, keeping record of all meetings and documents
- Work with newly hired users to ensure an excellent day one experience
Requirements
Skills:
- 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Create exceptional documentation in the form of SOP’s, end user and multi team documentation
- Strong Excel and tracking skills
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).
- Excellent writing and proofreading skills.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
Frequently Asked Questions
Is the salary disclosed for the IT Associate position at Softgic?
The salary for this IT Associate role at Softgic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Associate job at Softgic remote?
Yes, this IT Associate position at Softgic is remote, with team members based in Anywhere. You can work from home or anywhere in the supported regions.
Is the IT Associate role at Softgic full-time or part-time?
This is listed as a Full Time position. It is posted as a IT Associate role in the Technical Support department at Softgic.
Which team or department does the IT Associate at Softgic belong to?
This IT Associate position is part of the Technical Support department at Softgic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Associate position at Softgic?
Click the "Apply Now" button on this page. You will be redirected to Softgic's official application portal hosted on jobicy where you can submit your application directly.
When was the IT Associate job at Softgic posted?
This IT Associate position at Softgic was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Associate
Softgic
You'll be redirected to Softgic's official application page on jobicy.